FAQs
What is the primary role of an Associate Fraud & Claims Operations Representative?
The primary role is to support and capture all pertinent information from customers about their claims, conduct research on claim statuses, and identify opportunities to improve customer experience.
What qualifications are required for this position?
A minimum of 6+ months of customer service experience is required, or equivalent experience through work, training, military experience, or education.
Is previous experience in fraud and claims necessary for this role?
No, prior experience in fraud and claims is not specifically required, but customer service experience is essential.
What kind of environment will I be working in?
You will be working in a call center environment, where you will handle customer inquiries related to claims.
Are there opportunities for career advancement in this position?
Yes, there are potential opportunities for advancement as you gain experience and interact with more experienced colleagues.
How does Wells Fargo ensure diversity and inclusion in the workplace?
Wells Fargo values diversity, equity, and inclusion and welcomes applications from all qualified candidates regardless of various protected statuses.
What should I do if I need a medical accommodation during the application process?
You can request a medical accommodation during the application or interview process by visiting the Disability Inclusion section at Wells Fargo.
What is the drug and alcohol policy at Wells Fargo?
Wells Fargo maintains a drug-free workplace; further details can be found in their Drug and Alcohol Policy.
Is customer interaction a significant part of this role?
Yes, providing exceptional customer service and handling incoming calls from customers is a significant aspect of the job.
What types of tasks would I be performing daily in this role?
Daily tasks include capturing claim information, conducting research on claims, providing updates, and maintaining customer service standards while handling complex account activities.