Logo of Huzzle

Home

Matches

Explore

Manage

Associate Fraud & Claims Operations Representative

image

Wells Fargo

4d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Banking & Finance
  • Hyderabad, +1
  • 9d left

AI generated summary

  • You need 6+ months of customer service experience or equivalent through work, training, military service, or education.
  • You will support customers by capturing claim details, conducting research, providing updates, improving experiences, handling calls, escalating issues, and collaborating with colleagues for seamless service.

Requirements

  • 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Responsibilities

  • Support and capture all pertinent information from customers about their claims
  • Conduct research and provide updates on status of new and existing claims
  • Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
  • Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
  • Receive direction from team lead and escalate questions and issues to more experienced roles
  • Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

FAQs

What is the main responsibility of an Associate Fraud & Claims Operations Representative?

The main responsibility is to support customers by capturing information about their claims, conducting research on claim statuses, identifying opportunities to improve customer experience, and handling claims effectively while providing exceptional customer service.

What qualifications are needed for this position?

A minimum of 6 months of customer service experience is required, which can be demonstrated through various means such as work experience, training, military experience, or education.

What kind of environment will I be working in?

You will be working in a call center environment, where you'll answer incoming calls and perform routine customer support tasks.

Can I apply if I have a disability?

Yes, applications are encouraged from all qualified candidates, including those with disabilities. Accommodation for applicants with disabilities is available upon request during the recruitment process.

What should I expect in terms of training and support?

You will receive direction from a team lead and have the ability to escalate questions and issues to more experienced roles as you learn and grow in the position.

How does Wells Fargo prioritize diversity and inclusion?

Wells Fargo values diversity, equity, and inclusion, welcoming applications from all qualified candidates without regard to various legally protected characteristics.

Is there an emphasis on risk management in this role?

Yes, there is a strong emphasis on executing applicable risk programs and ensuring compliance with Wells Fargo's policies and procedures as part of this role.

What is the posting end date for this job?

The posting end date is December 30, 2024; however, the job posting may come down early due to a high volume of applicants.

Does Wells Fargo have a drug and alcohol policy?

Yes, Wells Fargo maintains a drug-free workplace and adheres to a drug and alcohol policy.

Is previous experience in fraud and claims necessary for this job?

Previous experience specifically in fraud and claims is not required, but customer service experience is essential.

image

Wells Fargo

Finance
Industry
10,001+
Employees
1929
Founded Year

Mission & Purpose

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with approximately $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through more than 7,300 locations, 12,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in over 40 countries and territories to support customers who conduct business in the global economy. With approximately 250,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 41 on Fortune’s 2022 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. © 2016 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.