FAQs
What is the primary responsibility of an Associate Fraud & Claims Operations Representative?
The primary responsibility is to support and capture pertinent information from customers about their claims, conduct research, provide updates on claims status, improve customer experience, and maintain a balance between customer service and investigative research.
What experience is required to apply for this role?
A minimum of 6+ months of customer service experience is required, which can be demonstrated through work experience, training, military experience, or education.
What kind of environment will I be working in?
You will be working in a call center environment, performing routine customer support tasks while handling incoming calls.
Will I receive training for this position?
Yes, you will receive guidance and direction from a team lead and may work with more experienced roles for questions and issues that arise.
Is diversity and inclusion a focus at Wells Fargo?
Yes, Wells Fargo values diversity, equity, and inclusion in the workplace and welcomes applications from all qualified candidates, regardless of various protected characteristics.
Are applicants with disabilities accommodated during the recruitment process?
Yes, accommodations for applicants with disabilities are available upon request during the recruitment process.
What is the drug and alcohol policy at Wells Fargo?
Wells Fargo maintains a drug-free workplace, in alignment with their Drug and Alcohol Policy.
Can I expect career advancement opportunities within this role?
Yes, there are opportunities for career advancement as you gain experience and demonstrate your capabilities in the role.