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Cognizant

1mo ago

  • Job
    Full-time
    Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Pune

AI generated summary

  • You must understand ServiceNow CSM, be proficient in Jira, Python, VB Script, PowerShell, and MySQL, with Automation Anywhere experience. Strong problem-solving, communication skills, and certifications are essential.
  • You will develop applications in ServiceNow, manage projects using Jira, automate tasks with Python and scripts, support databases, create workflows, collaborate with teams, and ensure code quality.

Requirements

  • Possess a strong understanding of ServiceNow CSM and its application in customer service management.
  • Demonstrate proficiency in Jira for effective project tracking and issue resolution.
  • Have extensive experience in Python scripting for automation and task management.
  • Show expertise in VB Script and PowerShell for system administration and automation.
  • Be skilled in designing and managing MySQL databases to support application needs.
  • Have hands-on experience with Automation Anywhere for developing automation workflows.
  • Experience in Asset Management Operations is a plus.
  • Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
  • Excellent communication skills to collaborate with cross-functional teams.
  • Ability to work independently and manage time effectively in a hybrid work model.
  • Commitment to continuous learning and staying updated with industry trends.
  • Detail-oriented with a focus on delivering high-quality work.
  • Ability to mentor and guide junior team members to foster a collaborative team environment.
  • Certified ServiceNow System Administrator
  • Jira Project Administrator
  • Python Institute PCEP
  • Automation Anywhere Certified Advanced RPA Professional

Responsibilities

  • Develop and maintain applications using ServiceNow CSM to streamline customer service management processes.
  • Utilize Jira for project tracking and issue management to ensure timely delivery of projects.
  • Write and maintain Python scripts to automate various tasks and improve efficiency.
  • Create and manage VB Script and PowerShell scripts for system administration and automation tasks.
  • Design implement and manage MySQL databases to support application data requirements.
  • Develop automation workflows using Automation Anywhere to enhance operational efficiency.
  • Collaborate with cross-functional teams to gather and analyze requirements for new features and enhancements.
  • Provide technical support and troubleshooting for existing applications and systems.
  • Participate in code reviews to ensure code quality and adherence to best practices.
  • Document technical specifications and user guides to facilitate knowledge sharing and training.
  • Stay updated with the latest industry trends and technologies to continuously improve skills and knowledge.
  • Ensure compliance with company policies and industry regulations in all development activities.
  • Contribute to the overall success of the team by sharing knowledge and mentoring junior developers.

FAQs

What is the experience requirement for this position?

The ideal candidate should have 5 to 8 years of experience in relevant fields.

What are the key skills required for this role?

Key skills include expertise in ServiceNow CSM, Jira, Python, VB Script, PowerShell, MySQL, Automation Anywhere, and A360.

Is experience in Asset Management Operations necessary for this role?

Experience in Asset Management Operations is a plus but not a strict requirement.

What kind of work environment can I expect?

This is a hybrid role that offers the flexibility of both remote and on-site work during day shifts.

What are the main responsibilities of this position?

Responsibilities include developing applications using ServiceNow CSM, utilizing Jira for project tracking, writing Python scripts, managing databases, and collaborating with cross-functional teams.

What certifications are required for this position?

Required certifications include Certified ServiceNow System Administrator, Jira Project Administrator, Python Institute PCEP, and Automation Anywhere Certified Advanced RPA Professional.

Will I have the opportunity to mentor others in this role?

Yes, this position includes the responsibility to mentor and guide junior team members.

How important is staying updated with industry trends for this job?

It is very important as you are expected to commit to continuous learning and staying updated with the latest industry trends and technologies.

What tools will I use for project tracking and issue management?

You will use Jira for effective project tracking and issue management.

Are strong problem-solving skills important for this role?

Yes, strong problem-solving skills and the ability to troubleshoot technical issues effectively are crucial for this position.

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Cognizant

Consulting
Industry
10,001+
Employees

Mission & Purpose

Cognizant is a multinational technology company that provides a wide range of IT services and solutions to organisations worldwide. Their primary focus is on helping businesses transform and thrive in the digital age. Cognizant's mission and purpose are centred around delivering innovative and cutting-edge technology solutions that drive client success. They offer services such as digital strategy, consulting, technology implementation, and IT outsourcing, enabling companies to adapt to evolving market dynamics, enhance operational efficiency, and deliver exceptional customer experiences. Cognizant's ultimate goal is to empower their clients with the tools, insights, and capabilities needed to navigate complex technological landscapes and achieve their business objectives in an increasingly digital world.