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Associate Service Manager

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NHS

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • London

AI generated summary

  • You should have strong leadership skills, experience in service management, effective communication abilities, and a background in healthcare. Relevant qualifications are preferred.
  • You will oversee service operations, manage staff, ensure quality standards, handle customer inquiries, and implement improvements to enhance service delivery and patient experience.

Requirements

  • - To assist the Divisional Management Team in ensuring the smooth and effective running of the Division.
  • - To support on the delivery of 18-week performance for the Trust ensuring that the access policy is followed.
  • - To be responsible for weekly reporting on 18-week performance and supporting the Service Manager/Associate General Manager and General Manager in capacity planning to ensure sustained achievement of the target.
  • - To provide primary budget management for pay and non-pay within that service area.

Responsibilities

  • - Assist the Service Manager/Associate General Manager and General Manager to develop and deliver high quality, patient / service user focused and cost-effective pathways and service meeting the requirements of our commissioners and the Trust’s Annual Business Plan
  • - Contribute to the overall divisional strategy in providing and developing a working environment and open culture which fosters high morale and commitment among all staff and promotes their wellbeing, professional and personal development
  • - Assist the Divisional Management Team in ensuring the smooth and effective running of the Division
  • - Support on the delivery of 18-week performance for the Trust ensuring that the access policy is followed
  • - Responsible for weekly reporting on 18-week performance and supporting the Service Manager/Associate General Manager and General Manager in capacity planning to ensure sustained achievement of the target
  • - Provide primary budget management for pay and non-pay within that service area.

FAQs

What is the duration of the position for the Associate Service Manager?

The position is a maternity leave cover for a duration of 12 months.

What are the main responsibilities of the Associate Service Manager?

The main responsibilities include assisting the Service Manager/Associate General Manager and General Manager in developing and delivering high-quality, patient-focused services, ensuring smooth running of the Division, supporting the delivery of 18-week performance, handling weekly reporting on this performance, and managing the budget for pay and non-pay within the service area.

What is the focus of the role regarding patient and staff experience?

The role focuses on providing a working environment that fosters high morale and commitment among staff, promoting their wellbeing, and supporting professional and personal development, ultimately benefiting the patients.

Who should I contact for further details or to arrange an informal visit?

For further details or to arrange an informal visit, you can contact Julie Clifton, the General Manager, via email at julie.clifton3@nhs.net or by telephone at 020 88265499.

What initiatives does the Trust have in place regarding Equality, Diversity, and Inclusion (EDI)?

The Trust has several initiatives including improving representation at senior levels, widening access and employability, enhancing the experience of staff with disabilities, increasing EDI literacy through training, and making equalities mainstream within the organization.

What is expected of the Associate Service Manager in terms of performance metrics?

The Associate Service Manager is expected to support the delivery of the Trust's 18-week performance target and ensure that the access policy is followed, as well as provide weekly reporting on this performance.

How does the Trust view its employees?

The Trust views its employees as its greatest asset and believes that when staff feel supported and happy at work, this positivity reflects in the service provided to patients.

What is the emphasis of the role in developing the Division's strategy?

The emphasis is on contributing to the overall divisional strategy to create a supportive and engaging environment that enhances staff commitment and promotes professional growth, thus improving patient care.

Is there an emphasis on specific demographics in the Trust’s EDI initiatives?

Yes, the Trust aims to improve representation at senior levels for staff with disabilities, from black, Asian, and ethnic minorities backgrounds, those who identify as LGBTQ+, and women, alongside various other initiatives focused on inclusion and support.

NHS

We lead and support the NHS in England to deliver improved care for patients.

Science & Healthcare
Industry
5001-10,000
Employees
2012
Founded Year

Mission & Purpose

NHS England is the national health service of England, responsible for overseeing the delivery of healthcare services and improving the health and well-being of the population. Their focus is on ensuring high-quality, accessible, and equitable healthcare for all individuals in England. NHS England works collaboratively with healthcare providers, professionals, and stakeholders to shape and implement policies, strategies, and initiatives that promote better health outcomes and address the healthcare needs of the population. They aim to continuously improve the healthcare system, enhance patient experiences, and support the delivery of efficient and effective healthcare services across the country.