FAQs
What is the job title for this position?
The job title is Associate Technical Solutions Engineer.
Where is Arista Networks located?
Arista Networks operates globally and the job may be offered in various locations; specific work location details can be discussed during the hiring process.
Is prior experience required for this role?
While prior IT Helpdesk/Service Desk experience is preferred, it is not a strict requirement, and recent graduates are encouraged to apply.
What are the primary responsibilities of the Associate TSE?
The primary responsibilities include assisting with hardware replacement requests, managing customer portal access requests, troubleshooting access issues, following up with customers for case resolution, and updating case transaction data.
What qualifications are needed for this position?
Candidates should have a graduate/postgraduate degree in any field, excellent communication skills, and a detail-oriented, process-oriented mindset. Familiarity with CRM applications and spreadsheet management is a plus.
What is the salary range for this position?
The salary range for this role is CAD 65,000 to CAD 85,000, depending on various factors such as skills, qualifications, and work location.
What kind of benefits does Arista Networks offer?
Arista Networks offers a range of benefits including medical, dental, vision, wellbeing programs, income protection, and a Group Retirement Savings Plan.
Will I have the opportunity to work with a global team?
Yes, the position requires coordination with a global team, providing opportunities for collaboration across different regions.
Is there an opportunity for bonuses or incentives in this role?
Yes, employees may be eligible for discretionary bonuses and equity, and specific roles, such as sales positions, may participate in incentive plans based on sales performance.
How does Arista Networks value diversity and inclusion in the workplace?
Arista Networks fosters an inclusive environment where individuals from various backgrounds and experiences feel welcome, believing that diversity drives creativity and innovation.