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Associate, Technology

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MSCI Inc.

3mo ago

  • Job
    Full-time
    Senior & Expert Level
  • Software Engineering
    IT & Cybersecurity
  • Pune

AI generated summary

  • You need 8-10 years of IT experience, good degree, ITIL certification, strong incident/problem management skills, Windows support, and knowledge of Azure AD, O365, and scripting.
  • You will provide 24/7 helpdesk support, troubleshoot user issues, manage escalations, optimize system performance, and coordinate with global teams for technical support on various platforms.

Requirements

  • Have at least 8-10 years relevant experience in IT.
  • Have a good and relevant degree.
  • Preferable ITIL certified.
  • Good knowledge of Incident and Problem Management.
  • Be an excellent communicator in English, both written and verbal.
  • Good Telephone/Chat etiquettes.
  • Be both creative and imaginative in their thinking and approach to problem diagnosis, as well as being structured and disciplined when following process.
  • Be results oriented.
  • Be client oriented.
  • Be service oriented.
  • Having experience of below will be add-on:
  • VB scripting.
  • Global Protect -VPN.
  • MFA.
  • Teams Telephony.
  • Be an excellent in Windows desktop support with remote tools.
  • Good knowledge on Windows Server Administration (2012 and above) / Azure AD.
  • Good knowledge on Active Directory Configuration and troubleshooting.
  • Good knowledge on Microsoft Exchange 2016 and O365.
  • Good Knowledge on PowerShell.
  • Good Knowledge on DNS, DHCP, DFS, Proxy, Group Management, Group Policy.
  • Liaising with IT colleagues and vendors from around the globe.
  • Administration knowledge on MDM Intune.
  • Working knowledge of Exchange Online / Office 365, Azure Active Directory, Azure PIM Management, Teams Admin center, SharePoint Online, PowerBI/Power App, Microsoft Streams and OneDrive, Intune, PowerShell scripting, Desktop Infrastructure (VDI).
  • Desktop Windows 10/Office/ O365 / and other common desktop related support.
  • Advanced troubleshooting and problem-solving skills.
  • Demonstrable ability for automating tasks using current and industry accepted scripting languages.
  • Ability to spot and address issues that require attention before they are raised by the user community.
  • Ability to learn and master new technologies.
  • Industry certifications a plus.

Responsibilities

  • 24 X 7 helpdesk support, monitor and respond quickly and effectively to requests and incidents received to IT helpdesk over call and ticketing system. Access provision, troubleshooting and resolving daily issues reported by users. Provide Level 2 technical support for Windows platform. Provide technical support for applications on Windows and Linux based systems. Provide technical support for Network and phone. Coordinate with infrastructure, Application management and other global teams for issues which require escalation. Identify key areas for automation and optimization to enhance productivity. Identify opportunities for optimizing system performance and provide suggestions for development. Should have exposure handling escalations and complex issues.

FAQs

What are the primary responsibilities of the Associate, Technology role?

The primary responsibilities include providing 24/7 helpdesk support, troubleshooting and resolving daily IT issues, providing Level 2 technical support for Windows and Linux systems, coordinating with global teams on escalated issues, and identifying opportunities for system performance optimization.

What qualifications are required for this position?

Candidates should have at least 8-10 years of relevant IT experience, a good degree, and preferably ITIL certification. Strong knowledge of incident and problem management is also required.

What technical skills are necessary for applicants?

Necessary technical skills include proficiency in Windows desktop support, knowledge of Windows Server Administration, Active Directory, Microsoft Exchange and O365, PowerShell, and troubleshooting DNS, DHCP, and Group Policy among others.

Is experience with scripting beneficial for this role?

Yes, experience with VB scripting and automating tasks using accepted scripting languages is considered an add-on for the role.

Will there be opportunities for professional development?

Yes, MSCI offers various learning and development opportunities, including access to LinkedIn Learning Pro and tailored learning paths to help accelerate your career.

Is there a focus on inclusion and diversity at MSCI?

Yes, MSCI actively nurtures an environment of inclusion and belonging and has multiple Employee Resource Groups to support diversity within the company.

Where is this position located?

The position is located in Pune, India, specifically in the We Work Panchshil Futura building on Magarpatta Road.

What is the recruitment process for this position?

The recruitment process includes applying online, having a chat with a recruiter, interviewing with the team, and then receiving an offer if successful.

Are there any employee benefits provided?

Yes, MSCI offers a competitive benefits package which includes healthcare benefits, a national pension system, and various wellness and maternity programs.

What kind of work environment can I expect at the Pune office?

The Pune office is situated in a vibrant business district and offers amenities such as wellness rooms, a well-stocked cafeteria, ample parking, and collaborative workspaces.

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MSCI Inc.

Finance
Industry
1001-5000
Employees

Mission & Purpose

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.