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AV Coordinator

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Kinly

17d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    IT & Cybersecurity
  • Nashville

AI generated summary

  • You need experience in the AV industry, attention to detail, strong admin skills, client focus, and excellent written and verbal communication.
  • You will log client requests, coordinate repairs, manage case progress, liaise with teams, report regularly, and assist with onboarding suppliers and partners.

Requirements

  • Proven experience working within the audio visual industry in a support capacity
  • Strong attention to details
  • Solid administration skills and the ability to prioritise
  • Client and customer focused
  • Strong communication skills, both written and oral

Responsibilities

  • Responsible for day-to-day reactive logging of client requests and faults
  • Working closely with the Subject Matter Experts team to build working relationships for utilisation of increased technical support
  • Responsible for keeping lines of communication active between internal and external contacts
  • Ensuring all parties responsible for the progression of a case are actively updating and working towards a resolution
  • Ensuring case management for support issues, projects and Managed On Site queries
  • Coordinating any repair works of faulty equipment
  • Organising engineer attendance globally with the assistance of our global partners
  • Liaising with the Field Service Engineering team to dispatch resources locally
  • Weekly / monthly / quarterly reporting
  • Assisting with the onboarding process of potential suppliers and partners

FAQs

What is the job title for this position?

The job title for this position is AV Coordinator / Client Service Coordinator.

Where is the location for this job?

The location for this job is Nashville, Tennessee.

Is this position permanent or temporary?

This position is a permanent contract.

What type of experience is required for this role?

Proven experience working within the audio-visual industry in a support capacity is required.

What are the primary responsibilities of the AV Coordinator?

The primary responsibilities include day-to-day reactive logging of client requests and faults, coordinating repair works, managing case communications, and assisting with the onboarding of suppliers and partners.

What skills are essential for this job?

Essential skills include strong attention to detail, solid administration skills, client-focused mindset, and strong verbal and written communication skills.

What kind of company benefits are offered?

The position offers a competitive salary dependent on experience, along with company benefits.

How does the company ensure world-class customer service?

By emphasizing clear and constant communication while managing client requests and faults from start to end.

Will there be opportunities for professional growth?

Yes, Kinly offers opportunities to work with innovative professionals and support high-profile international projects, which can enhance professional growth.

How can applicants request reasonable adjustments for the interview?

Applicants can request reasonable adjustments by letting the Talent Acquisition team know at the point of scheduling the interview.

What is the main focus of Kinly as a company?

Kinly focuses on delivering audio-visual and unified communications solutions that enhance collaboration, engagement, and productivity for world-class organisations.

Does Kinly have an equal opportunities policy?

Yes, Kinly is committed to providing equal opportunities in employment and considers all qualified applicants without regard to protected characteristics.

Kinly

Working together. Everywhere.

Consulting
Industry
1001-5000
Employees
1998
Founded Year

Mission & Purpose

Kinly is the globally trusted AV & UCC partner to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping your teams achieve their workplace communication and collaboration goals, irrespective of complexity. We plan, design, integrate, manage and support sophisticated AV and UCC solutions and services that allow your business to deliver exceptional meeting and together productively — wherever the work happens. So, why choose Kinly? We are experienced: We’re proud of our award-winning teams, bringing together the highest calibre specialists from across the AV industry. We are proven: For years, global brands and institutions have relied on us for secure and flexible collaboration services. You can too. We are independent: A leading partner with the world’s top AV vendors, we create the best solutions specially tailored to our customers’ needs. We work at scale: An end-to-end provider of workspace transformation services with worldwide presence. No one else can do what Kinly does. Everywhere. Find out more about Kinly and the services we offer below.