FAQs
What is the main purpose of the Band 3 Clinical Services Administrator role?
The main purpose of the role is to provide comprehensive administration and secretarial support to multidisciplinary teams, including managing diaries, booking appointments, and serving as the first point of contact for visitors and inquiries.
What are the key skills required for this position?
Key skills required include excellent organizational abilities, strong communication skills, and a proficient working knowledge of Microsoft Office systems, particularly Word and Excel.
Will I be required to manage clinicians' diaries?
Yes, managing clinicians' diaries is one of the key responsibilities of this role.
Is experience in a healthcare setting necessary?
While specific experience in a healthcare setting is not explicitly stated, familiarity with administrative processes in such environments would be advantageous.
Are there any expectations around working with service users who may have mental health issues?
Yes, the role involves responding to inquiries from service users, some of whom may be experiencing ongoing mental health issues, requiring a calm and approachable demeanor.
What is the structure of the existing admin team?
The existing admin team consists of 2 x Band 3 administrators and 2 x Band 4 lead administrators.
Will training and support be provided for new employees?
Yes, the role includes supporting the induction of new staff members as required.
What type of communication skills are important for this position?
Both written and verbal communication skills are important, as the role involves interacting with a wide range of stakeholders and requires tact and persuasive skills.
Are there opportunities for professional development within the organization?
AWP actively encourages applications from diverse backgrounds and values the unique experiences and perspectives that employees bring, suggesting opportunities for professional growth and development.
Will I have the opportunity to supervise others in this role?
Yes, there may be a requirement to provide supervision to support administrators or apprentice posts.
How does AWP support diversity and inclusion?
AWP actively encourages applicants from all backgrounds and is particularly keen to attract applications from Black, Asian, and minority ethnic backgrounds, those with disabilities, and the LGBTQ+ community.
Is working under supervision required for this role?
The role is managed rather than supervised; the post holder is expected to manage their own workload while the manager is available for reference.
What kind of administrative duties will I perform?
Duties include clerical tasks such as typing correspondence, managing electronic filing systems, taking minutes, photocopying, and scanning.