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Band 3 Clinical Services Administrator - Bristol

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Avon and Wiltshire Mental Health Partnership NHS Trust

Aug 31

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Bristol

AI generated summary

  • You need strong admin skills, MS Office knowledge, effective communication, and the ability to handle appointments, referrals, and meet changing workloads. Adaptability is essential.
  • You will provide admin support to the Community Mental Health Team, manage communications, arrange appointments, and ensure efficient document processing and meeting minutes.

Requirements

  • - Possess a high standard of secretarial and administrative skills
  • - Have good working knowledge of all Microsoft Office systems
  • - Willing to undertake training in order to use other software packages, including electronic patient record system (RiO)
  • - Good communication skills both written and verbal are essential
  • - Responsible for arranging appointments, typing letters, processing referrals, recording service users information accurately on the electronic records system (RiO)
  • - Required to produce documents, reports, and agendas, including taking minutes at a variety of meetings
  • - Be able to prioritize and organize workload
  • - Share admin work streams to ensure effective and efficient support to the clinical team
  • - Be able to adapt to constant changes in workload
  • - Actively encourage applicants from all backgrounds

Responsibilities

  • - Working with the Community Mental Health Team based in North Bristol
  • - Providing administrative support to the North Bristol Assessment & Recovery Team
  • - Being the first point of contact for service users and carers
  • - Possessing a high standard of secretarial and administrative skills
  • - Having a good working knowledge of Microsoft Office systems
  • - Taking calls from service users, carers, GPs, and other external agencies
  • - Arranging appointments, typing letters, processing referrals, and recording information accurately
  • - Producing documents, reports, and agendas
  • - Taking minutes at various meetings
  • - Prioritising and organizing workload
  • - Adapting to constant changes in workload
  • - Working as part of a busy administrative team
  • - Maintaining effective and efficient support to the clinical team.

FAQs

What is the job title for this position?

The job title is Band 3 Clinical Services Administrator.

Where is the role located?

The role is based at The Greenway Centre in Southmead, Bristol.

What are the working hours for this position?

The working hours are Monday to Friday from 9.00 am to 5.00 pm.

Is there any flexibility in work arrangements?

Yes, some home working can be offered in addition to office-based work.

What skills are required for this role?

Candidates should possess a high standard of secretarial and administrative skills, a good working knowledge of Microsoft Office systems, and excellent communication skills, both written and verbal.

Will training be provided for any specific software?

Yes, training will be provided to use other software packages, including the electronic patient record system (RiO).

What are the main responsibilities of this role?

Responsibilities include taking calls from service users and external agencies, arranging appointments, typing letters, processing referrals, recording information on electronic systems, producing documents and reports, and taking minutes at meetings.

What qualities are important for candidates applying for this position?

Candidates should be team players, able to remain calm in challenging situations, have a friendly and positive nature, and hold good communication skills.

Is experience in mental health services required?

While an interest in working in mental health services and empathy for those experiencing mental health problems is important, prior experience may not be necessary.

How does AWP support its employees?

AWP provides full support through peer support, regular formal supervision, and access to the Employee Assist programme.

How does AWP promote diversity and inclusion in the workplace?

AWP actively encourages applicants from all backgrounds, including individuals from Black, Asian and minority ethnic backgrounds, those with disabilities, and members of the LGBTQ+ community, recognizing that diversity makes the organization stronger.

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Avon and Wiltshire Mental Health Partnership NHS Trust

Avon & Wiltshire Mental Health Partnership NHS Trust provides quality mental health care services across the South West

Science & Healthcare
Industry
1001-5000
Employees
2001
Founded Year

Mission & Purpose

Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) provides specialized mental health services across Avon and Wiltshire. Their ultimate mission is to deliver high-quality, compassionate care that supports mental health and well-being. Their purpose is to offer effective treatment and support for individuals experiencing mental health challenges, working to improve overall mental health outcomes and promote recovery and resilience within the community.