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Band 3 Clinical Services Administrator - Bristol

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Avon and Wiltshire Mental Health Partnership NHS Trust

Sep 18

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Healthcare
  • Bristol

AI generated summary

  • You should be motivated, organized, proficient in Microsoft Office, capable of managing diaries, taking minutes, and supporting a team while handling patient records and meeting deadlines.
  • You will provide admin support, manage diaries, arrange meetings, handle enquiries, maintain records, and supervise junior staff in a dynamic team environment.

Requirements

  • - Highly motivated, flexible and multi-skilled with excellent organisational skills
  • - Excellent working knowledge of all Microsoft Office systems including Word and Excel
  • - Ability to work to high standards
  • - Ability to take personal details from people and upload onto the electronic patient record system (Rio)
  • - Ability to meet deadlines, collate data and maintain standards relating to administrative processes
  • - Ability to work effectively within a team
  • - Ability to provide supervision to support administrators or apprentice posts
  • - Ability to maintain diaries and arrange meetings, take formal minutes and keep appropriate records
  • - Ability to manage own workload
  • - Good communication skills
  • - Calm, approachable manner
  • - Ability to manage clinicians' diaries, book appointments and answer phones

Responsibilities

  • - To provide comprehensive administration and secretarial support to multidisciplinary teams, wards or departments including named medical staff, junior medical staff and the system-wide multi-disciplinary team.
  • - Being the first point of contact for that team, ward or department and could involve duties such as meeting and greeting visitors, receiving initial enquiries and directing telephone calls.
  • - Work to high standards and will be required to take personal details from people and upload onto the electronic patient record system (Rio).
  • - Meet deadlines, collate data and maintain standards relating to administrative processes.
  • - Work within a team effectively.
  • - Provide supervision to support administrators or apprentice posts.
  • - Maintain diaries and arrange meetings, taking formal minutes and keeping appropriate records on the most up to date templates.
  • - Manage their own workload and be accountable for their own actions.
  • - Join the existing admin team which consists of 2 x Band 3 administrator, and 2 x Band 4 lead administrators.
  • - Work in a dynamic environment.
  • - Manage clinicians diaries, book appointments and answer phones.

FAQs

What are the primary responsibilities of a Band 3 Clinical Services Administrator?

The primary responsibilities include providing comprehensive administration and secretarial support to multidisciplinary teams, managing clinicians' diaries, booking appointments, taking formal minutes, and maintaining records.

What qualifications are needed for this role?

The post holder should have excellent organisational skills, a strong working knowledge of Microsoft Office systems, and the ability to work effectively within a team.

How does the role interact with service users?

The successful candidate will be the first point of contact for the team, greeting visitors, answering phone calls, and directing enquiries, all while demonstrating a calm and approachable manner.

Is previous experience in a clinical setting required?

While specific experience in a clinical setting may not be mandatory, familiarity with mental health services and experience in administrative roles would be beneficial.

Will I be required to manage my own workload?

Yes, the role involves managing your own workload under the supervision of the lead administrator, with accountability for your actions.

What is the work environment like?

The work environment is dynamic and may involve challenging calls due to ongoing mental health issues, so good communication skills are essential.

Are there opportunities for career progression in this role?

Yes, there may be opportunities for supervision and support administrator roles which could allow for career progression.

How does AWP promote diversity in the workplace?

AWP actively encourages applications from all backgrounds, particularly from Black, Asian and minority ethnic groups, individuals with disabilities, and the LGBTQ+ community, believing that diversity enhances the strength of the organization.

Can I contact someone for more details about the position?

Yes, you can contact Angharad Agg, BASS Senior Clinician, at angharad.agg@nhs.net or call 01275796249 for further details or informal visits.

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Avon and Wiltshire Mental Health Partnership NHS Trust

Avon & Wiltshire Mental Health Partnership NHS Trust provides quality mental health care services across the South West

Science & Healthcare
Industry
1001-5000
Employees
2001
Founded Year

Mission & Purpose

Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) provides specialized mental health services across Avon and Wiltshire. Their ultimate mission is to deliver high-quality, compassionate care that supports mental health and well-being. Their purpose is to offer effective treatment and support for individuals experiencing mental health challenges, working to improve overall mental health outcomes and promote recovery and resilience within the community.