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Band 3 Clinical Services Administrator - Coast Resource Centre, W-S-M

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Bath

Requirements

  • - Experienced, highly motivated administrator
  • - Approachable, friendly and compassionate
  • - Enthusiasm for developing new skills
  • - Previous clerical and administrative experience
  • - Good working knowledge of Microsoft Office packages
  • - Flexible and reactive to current requests and demands
  • - Empathy with and/or experience of working with people who have experienced mental health issues
  • - Degree of resilience as some work can include details of a distressing nature

Responsibilities

  • To provide comprehensive administration support to multidisciplinary teams and departments including named medical staff, junior medical staff and the system-wide multi-disciplinary team.
  • You will need to be flexible and reactive to the current requests and demands.
  • Utilise written and verbal communication skills to connect with a wide range of people.
  • Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etc.
  • To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items.
  • To manage both telephone and face to face contacts with distressed service users in a supportive and empathetic manner.
  • Arrange meetings and appointments for members of the team.
  • Type patient reports/correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the Rio system.
  • Organising clinicians diary and typing out clinic letters.
  • Handle Medication requests from clinicians and medics.
  • Generate Reports and data.
  • General administrative duties as required including minute taking.

FAQs

What is the job title for this position?

The job title is Band 3 Clinical Services Administrator at Coast Resource Centre, W-S-M.

What type of experience is preferred for this role?

Ideally, candidates should have previous clerical and administrative experience.

Is knowledge of Microsoft Office required?

Yes, a good working knowledge of Microsoft Office packages is essential.

What qualities are important for this position?

Approachable, friendly, compassionate, good communication, organizational skills, and the ability to demonstrate empathy are vital qualities.

What kind of support will be provided to staff in this role?

Full support is provided through peer support, regular formal supervision, and access to the Employee Assist programme.

Are applicants from diverse backgrounds encouraged to apply?

Yes, AWP actively encourages applicants from all backgrounds and particularly seeks to encourage applications from Black, Asian and minority ethnic backgrounds, those with disabilities, and the LGBTQ+ community.

What responsibilities does this role involve?

Responsibilities include providing administrative support to multidisciplinary teams, managing communications, arranging meetings, typing reports, handling medication requests, and general administrative duties including minute taking.

How should one manage contacts with service users?

You should manage both telephone and face-to-face contacts with distressed service users in a supportive and empathetic manner.

Will this role require independent work or teamwork?

This role requires the ability to work independently as well as part of the wider admin team.

Is there a need to handle sensitive information in this role?

Yes, the role may involve dealing with details of a distressing nature, so a degree of resilience is necessary.

Avon & Wiltshire Mental Health Partnership NHS Trust provides quality mental health care services across the South West

Science & Healthcare
Industry
1001-5000
Employees
2001
Founded Year

Mission & Purpose

Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) provides specialized mental health services across Avon and Wiltshire. Their ultimate mission is to deliver high-quality, compassionate care that supports mental health and well-being. Their purpose is to offer effective treatment and support for individuals experiencing mental health challenges, working to improve overall mental health outcomes and promote recovery and resilience within the community.