FAQs
What is the job title for this position?
The job title is Band 3 Clinical Services Administrator at Coast Resource Centre, W-S-M.
What type of experience is preferred for this role?
Ideally, candidates should have previous clerical and administrative experience.
Is knowledge of Microsoft Office required?
Yes, a good working knowledge of Microsoft Office packages is essential.
What qualities are important for this position?
Approachable, friendly, compassionate, good communication, organizational skills, and the ability to demonstrate empathy are vital qualities.
What kind of support will be provided to staff in this role?
Full support is provided through peer support, regular formal supervision, and access to the Employee Assist programme.
Are applicants from diverse backgrounds encouraged to apply?
Yes, AWP actively encourages applicants from all backgrounds and particularly seeks to encourage applications from Black, Asian and minority ethnic backgrounds, those with disabilities, and the LGBTQ+ community.
What responsibilities does this role involve?
Responsibilities include providing administrative support to multidisciplinary teams, managing communications, arranging meetings, typing reports, handling medication requests, and general administrative duties including minute taking.
How should one manage contacts with service users?
You should manage both telephone and face-to-face contacts with distressed service users in a supportive and empathetic manner.
Will this role require independent work or teamwork?
This role requires the ability to work independently as well as part of the wider admin team.
Is there a need to handle sensitive information in this role?
Yes, the role may involve dealing with details of a distressing nature, so a degree of resilience is necessary.