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Band 3 Receptionist/Switchboard Operator - Northcroft

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Birmingham and Solihull Mental Health NHS Foundation Trust

3mo ago

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Facilities Management
  • Birmingham

AI generated summary

  • You must have reception experience, a level 2 admin/customer care qualification, clear communication skills, Microsoft Office proficiency, and NHS/public experience is a plus.
  • You will handle reception, switchboard, and administrative tasks, serving as the initial contact for the public, visitors, and service users across various mental health teams.

Requirements

  • Previous experience of working in a reception role is required, as well as a level 2 administration/customer care qualification.
  • You must be able to communicate clearly, both verbally and in writing, and have the ability to work alone or as a team member.
  • You must also be proficient in Microsoft Office applications.
  • Previous experience within the NHS and dealing with the general public would be an advantage.

Responsibilities

  • To provide a full range of reception, switchboard and administrative duties.
  • To be the first point of contact for the public, visitors and service users when contacting Community Services, Steps to Recovery, AOT, HTT and Acute teams across the Birmingham and Solihull Mental Health NHS Foundation Trust.

FAQs

What is the role of a Band 3 Receptionist/Switchboard Operator at Northcroft?

The role involves providing a high-quality reception service, acting as the first point of contact for visitors and callers, and liaising professionally with a variety of staff and service users.

What qualifications are required for this position?

A level 2 administration/customer care qualification and previous experience in a reception role are required.

Is prior NHS experience necessary for this role?

While not mandatory, previous experience within the NHS and dealing with the general public would be an advantage.

What software skills are required for this position?

Proficiency in Microsoft Office applications is necessary for the role.

What are the working hours for this position?

The working pattern includes alternating weeks with specific shift times, including evenings and weekends.

Who should I contact for further details or informal visits regarding this job?

You can contact Rajeshree Mandalia, the Admin Lead, via email at rajeshree.mandalia@nhs.net or by phone at 0121 301 6677.

What is the primary responsibility of the Receptionist/Switchboard Operator?

The primary responsibility is to provide a full range of reception, switchboard, and administrative duties, ensuring excellent communication with the public, visitors, and service users.

What kind of services does Birmingham and Solihull Mental Health NHS Foundation Trust provide?

The trust provides a range of mental healthcare services, including community services, specialized mental health services, and training in medical, nursing, and psychology fields.

What kind of environment do you aim to create for your staff?

The trust aims to create a compassionate, inclusive, and committed environment where employees can work together to provide excellent care to the community.

How do I apply for this position?

To apply, you typically need to follow the application process indicated on the job posting or the Birmingham and Solihull Mental Health NHS Foundation Trust's careers page.

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Birmingham and Solihull Mental Health NHS Foundation Trust

Our vision is simple: improving mental health wellbeing.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Birmingham and Solihull Mental Health Foundation Trust (BSMHFT) is proud to provide inpatient, community and specialist mental health care for over 71,000 people across Birmingham and Solihull and the West Midlands. Our services include rehabilitation, addiction, secure care, home treatment, assertive outreach, early intervention, place of safety and wellbeing. We also manage the delivery of mental health care in HMP Birmingham. With 5,300 staff working across 40 sites - and serving a culturally and socially diverse population of 1.3 million people – we are one of the biggest and most complex mental health trusts in the country.