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Band 3 Team Administrator/Receptionist - Solihull ICCR

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Birmingham and Solihull Mental Health NHS Foundation Trust

Sep 6

  • Job
    Full-time
    Entry, Junior & Mid Level
  • People, HR & Administration
    Healthcare
  • Birmingham

AI generated summary

  • You must work independently and demonstrate strong organizational and administrative skills.
  • You will handle reception duties, manage appointments and calls, process correspondence, coordinate with team members, and liaise with health professionals and service users.

Requirements

  • - Ability to work on your own initiative
  • - Demonstrate effective organisational and administrative skills

Responsibilities

  • - Be the first point of contact for patients/staff and visitors to the building
  • - Undertake a wide range of reception and administrative duties
  • - Monitor, record and book appointments
  • - Manage a busy telephone line
  • - Receive all incoming mail and ensure action is taken appropriately
  • - Process clinical letters and other correspondence
  • - Monitor team allocation list
  • - Work in conjunction with other team members
  • - Ensure administrative support is available to all members of the centre
  • - Liaise with multi-disciplinary team members, other health professionals, GP’s, social workers, service users, and other appropriate agencies

FAQs

What role will I be filling as a Band 3 Team Administrator/Receptionist?

You will be the first point of contact for patients, staff, and visitors at the Lyndon Community Mental Health Team, responsible for a wide range of reception and administrative duties.

What kind of patients will I be working with?

You will be working with service users who have functional mental health problems such as depression and psychotic mental illness.

Is the role solely administrative, or will I interact with patients?

The role includes both administrative tasks and direct interaction, as you will be the first point of contact for patients and visitors.

What key skills are required for this position?

Effective organizational and administrative skills, the ability to work on your own initiative, and a friendly, approachable demeanor are essential for this position.

Will I be working alone or as part of a team?

You will be working in conjunction with other team members, providing administrative support to all members of the center.

What is the working environment like?

The working environment is multidisciplinary and operates within an integrated hub alongside other services, requiring a collaborative approach.

How can I contact someone for more information about the position?

You can contact Collette Watts, the Solihull Admin Lead, at Collette.watts@nhs.net or by phone at 07985883153 for further details or informal visits.

What type of organization is Birmingham and Solihull Mental Health NHS Foundation Trust?

It is a healthcare organization that focuses on improving mental health wellbeing for a diverse population, providing a range of mental healthcare services and specialized training.

What should I expect regarding the workload and tasks?

You can expect to manage a busy phone line, monitor and record appointments, receive incoming mail, process clinical letters, and liaise with various professionals and agencies.

What qualities does your organization value in its employees?

Our organization values compassion, inclusivity, commitment, and the ability to provide excellent care to support our community.

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Birmingham and Solihull Mental Health NHS Foundation Trust

Our vision is simple: improving mental health wellbeing.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Birmingham and Solihull Mental Health Foundation Trust (BSMHFT) is proud to provide inpatient, community and specialist mental health care for over 71,000 people across Birmingham and Solihull and the West Midlands. Our services include rehabilitation, addiction, secure care, home treatment, assertive outreach, early intervention, place of safety and wellbeing. We also manage the delivery of mental health care in HMP Birmingham. With 5,300 staff working across 40 sites - and serving a culturally and socially diverse population of 1.3 million people – we are one of the biggest and most complex mental health trusts in the country.