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Barista - The Mandarin Cake Shop

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Mandarin Oriental Hotel Group

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Abu Dhabi

AI generated summary

  • You should have a degree in Hospitality/Hotel/Business Management, a few years of luxury hospitality experience, and strong verbal/written English skills.
  • You will prepare and serve beverages, advise customers, manage inventory, maintain equipment, ensure cleanliness, and support overall operations while enhancing the guest experience.

Requirements

  • A degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred
  • A few years of experience in the same role within a luxury hospitality environment is required
  • Verbal and written communication skills in English

Responsibilities

  • Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees or a selection of teas.
  • Promote coffee and tea choice consumption by advising the guests, preparing and serving a variety of coffee drinks, along with pastries and cookies.
  • Welcome customers by determining their coffee and tea interests and needs.
  • Educate customers by presenting and explaining the coffee drink menu, answering questions.
  • Prepare and sell coffee drinks by following prescribed recipes and preparation techniques for coffee drinks such as espresso, espresso lungo, café latte, and cappuccino.
  • Generate revenues by attracting new customers, defining new and expanded services and products.
  • Maintain inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for the coffee bar.
  • Keep equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Maintain a safe and healthy work environment by following organization standards and sanitation regulations.
  • Improve quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
  • Undertake reasonable tasks and secondary duties as assigned by the manager.
  • Any other duties, which may be assigned to you from time to time, as directed by your supervisor or manager.

FAQs

What are the primary responsibilities of a Barista at The Mandarin Cake Shop?

The primary responsibilities include preparing and serving hot and cold beverages, promoting coffee and tea choices, welcoming customers, educating them about the menu, maintaining inventory, keeping equipment operational, and ensuring a safe and healthy work environment.

Is prior experience required for this Barista position?

Yes, a few years of experience in the same role within a luxury hospitality environment is required.

What qualifications are preferred for this role?

A degree or Higher National Diploma in Hospitality, Hotel, or Business Management is preferred.

What skills are essential for a Barista at The Mandarin Cake Shop?

Essential skills include strong verbal and written communication skills in English.

Are there opportunities for career advancement in this position?

Yes, undertaking reasonable tasks and secondary duties assigned by the manager provides opportunities for career growth and skill development.

What is the work environment like for a Barista?

The work environment is a luxury hospitality setting that requires maintaining high standards of service and cleanliness.

Is training provided for new Baristas?

Yes, training is provided to ensure that Baristas are well-equipped to prepare and serve beverages according to prescribed recipes and techniques.

How does the role contribute to generating revenue?

The role generates revenue by attracting new customers and promoting coffee and tea products effectively.

What are the sanitation regulations that must be followed?

Baristas must maintain a safe and healthy work environment by adhering to organizational standards and sanitation regulations, which include proper food handling and cleanliness.

Can the Barista expect to work flexible hours?

Yes, the Barista position may involve flexible hours to meet the demands of the coffee shop and customer preferences.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.