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Benefits Enrollment Specialist, Insurance Operations

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Rippling

1mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Business, Operations & Strategy

AI generated summary

  • You need 3+ years in a customer-facing role with insurance experience, strong communication, project management, problem-solving skills, and prefer SaaS/start-up experience.
  • You will manage customer and insurance carrier inquiries, resolve benefits issues, collaborate on process improvements, and oversee communications for projects and escalations.

Requirements

  • 3+ years of experience in a customer-facing operational role, such as implementation, support, or operations with insurance and benefits experience required.
  • Strong communication skills (written and verbal)
  • Strong project management and organizational skills: good attention to detail with excellent work product, time management, and execution
  • Strong problem solving, research and conflict resolution skills
  • Prior experience at a Saas/start-up company preferred

Responsibilities

  • Act as the primary point of contact for our customers, insurance carriers, and internal partners while owning the end-to-end resolution of issues related to benefits and enrollments
  • Root cause complex issues, collaborate with R&D and other internal stakeholders to define and implement enhancements through process and automation, in order to improve the customer experience
  • Communicate with stakeholders throughout the duration of assigned projects
  • Manage complex escalations and issues

FAQs

What is the primary responsibility of the Benefits Enrollment Specialist?

The primary responsibility of the Benefits Enrollment Specialist is to act as the main point of contact for customers, insurance carriers, and internal partners, managing the end-to-end resolution of issues related to benefits and enrollments.

What qualifications are required for this role?

This role requires a minimum of 3+ years of experience in a customer-facing operational role, specifically with insurance and benefits experience. Strong communication skills, project management abilities, problem-solving skills, and attention to detail are also essential.

Is prior experience in a SaaS or startup company preferred for this position?

Yes, prior experience at a SaaS or startup company is preferred for this position.

How does Rippling support candidate safety during the hiring process?

Rippling prioritizes candidate safety by ensuring that all official communication will only be sent from @Rippling.com addresses.

What is the work environment for this role?

Rippling highly values having employees working in-office to foster a collaborative work environment. For office-based employees, working in the office at least three days a week is considered an essential function of the role.

What is the pay range for the Benefits Enrollment Specialist position?

The pay range for this role is $64,000 - $94,500 USD per year for US Tier 1, $58,600 - $85,050 USD per year for US Tier 2, and $55,900 - $80,325 USD per year for US Tier 3.

Are employees at Rippling given equity as part of their compensation?

Yes, this role includes a competitive salary, benefits, and equity as part of the compensation package.

What support is available for candidates with disabilities during the hiring process?

Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. Candidates can request accommodations by emailing accomodations@rippling.com.

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Rippling

We make it unbelievably easy to manage HR, IT, and Finance.

Technology
Industry
1001-5000
Employees
2016
Founded Year

Mission & Purpose

Rippling is the first way for businesses to manage all of their HR, IT, and Finance — payroll, benefits, expenses, corporate cards, computers, apps, and more — in one unified workforce platform. By connecting every workforce system to a single source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees' payroll, health insurance, corporate card, work computer, and third-party apps — like Slack, Zoom, and Office 365 — all within 90 seconds. Based in San Francisco, CA, Rippling has raised $700M from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, and Bedrock—and was named one of America's best startup employers by Forbes (#12 out of 500) and the #1 fastest-growing private company in the Bay Area by the San Francisco Business Times.