FAQs
What are the main responsibilities of a Bilingual Client Technical Support in this role?
The main responsibilities include assisting clients with inquiries related to trading offerings, acting as a liaison between internal teams and customers, and resolving bugs and technical issues promptly and effectively.
What qualities are important for a successful candidate in this position?
A successful candidate should be analytical, have strong problem-solving skills, and be able to troubleshoot technical and software issues. They should also be able to recognize, investigate, and escalate client reported issues.
What can applicants expect from this position in terms of challenges and rewards?
Applicants can expect a challenging role that will test their analytical and problem-solving abilities. The position also offers the opportunity to be part of a team that is building one of the world's strongest brokerage brands, providing a rewarding and fulfilling experience.