FAQs
Is bilingualism in French and English required for this position?
Yes, bilingualism in French and English is required for the role of Bilingual Customer Care Representative.
What are the primary responsibilities of this job?
The primary responsibilities include responding to customer inquiries via phone, email, and social media, assisting with various customer service processes, maintaining service levels, and processing loyalty program requests.
What kind of experience is required for this position?
A minimum of 1-3 years of customer support experience is required, along with retail experience.
Is a college or university degree necessary for this role?
A high school diploma is required; however, a college or university degree is considered a plus.
Are there specific skills that are important for this position?
Yes, strong interpersonal, verbal, and written communication skills, as well as strong listening skills, attention to detail, good organizational skills, and the ability to multi-task are important.
Will there be any training provided for this role?
While the job description does not specify training, new hires typically receive onboarding and training to become familiar with company processes and systems.
Are there any flexibility requirements for the work schedule?
Yes, candidates must be flexible to work rotational evenings, weekends, and statutory holidays.
What tools or systems will be used to log customer interactions?
All calls and emails will be logged into a ticketing system for proper attention, follow-up, and reporting.
Where is the job located?
The position is based in Markham, Ontario, and allows for work from home.
What qualities make an ideal candidate for this position?
An ideal candidate should possess a friendly and professional attitude, the ability to develop rapport with customers, and be a team player who can work collaboratively with various departments.