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Bilingual Programme Manager, Dubai (English and Arabic)

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Fitch Ratings

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Dubai

AI generated summary

  • You must have project management experience, strong IT skills, Excel proficiency, excellent communication, attention to detail, proactive problem-solving, and an understanding of client culture.
  • You will manage projects, coordinate with teams, oversee workshop execution, handle client queries, monitor risks, and maintain stakeholder relationships while ensuring client satisfaction.

Requirements

  • Experience in managing projects, programmes, workshops or events
  • Good understanding on portals like Zendesk, Docebo and VLT
  • Proactive in seeking guidance where appropriate
  • Capable of working and coaching team members to complete tasks to a high standard
  • Quick to act, thinking ahead, mitigating potential issues before they may happen
  • Excellent communication skills; verbal and written
  • Exceptional attention to detail, time management and prioritisation skills
  • Ability to model data product reports in Excel, and analyze the data produced
  • Strong IT skills including fluency in Excel, Word and PowerPoint
  • Experience within Learning and Development and Project Management is desirable
  • Exceptional time management and prioritisation skills
  • Attention to detail
  • Quick to act and responsiveness
  • Ability to think ahead and foresee potential issues before they may happen
  • 360º vision - look beyond the initial tasks and at all aspects of the project
  • High Awareness of client profile and culture
  • Good communication skills - spoken and written
  • Inspires trust and confidence in others

Responsibilities

  • - Candidate will be expected to project manage all aspects of the execution of the assigned programmes, taking accountability for client satisfaction.
  • - Work with Project Managers to ensure seamless transition of projects to business as usual operations.
  • - Work with the project team including Project Coordinators to ensure project objectives are met.
  • - Oversee end-to-end execution of workshops including training schedules, travel, vendors, classroom set-up, delegate communication, coordination with client teams etc.
  • - Provide guidance to the project team on material management, including liaising with authors & stakeholders, publishing of material, quality control etc.
  • - Work with Programme Managers to ensure seamless transition of Academy's.
  • - Project management all aspects of the execution of the assigned programmes (Course or Academy).
  • - Manage pre-programme activities such as raising tickets (Portals, VILT, Content...etc.), Allocation Sheet, introduction correspondences, logistics and assessments.
  • - Manage post-programme activities such as compiling feedback, invoicing, production of scorecards, budget reports and document lessons learnt.
  • - Dashboard reporting across the various programmes to share with the client and internal stakeholders.
  • - Manage high-volumes of queries from clients, delegates and stakeholders.
  • - Proactively monitor risks & issues before they arise and escalate as per the project governance.
  • - Ensure all project metrics are satisfied, and all critical events have taken place.
  • - Maintain good relationships with project stakeholders including clients, project sponsors, instructors, planning and other internal teams.

FAQs

What is the main responsibility of the Bilingual Programme Manager at Fitch?

The main responsibility of the Bilingual Programme Manager is to oversee project management, event planning, and logistics of tailored learning programmes, ensuring the highest quality of service from inception to delivery.

What languages are required for this position?

The Bilingual Programme Manager position requires proficiency in both English and Arabic.

What experience is necessary for applicants?

Applicants should have experience in managing projects, programmes, workshops, or events, along with a good understanding of portals like Zendesk, Docebo, and VLT.

Will the Programme Manager be expected to manage client relationships?

Yes, the Programme Manager will be responsible for maintaining good relationships with project stakeholders, including clients, project sponsors, and instructors.

What skills are considered essential for this job?

Essential skills include excellent communication (verbal and written), exceptional attention to detail, time management, prioritization skills, and strong IT skills, with proficiency in Excel, Word, and PowerPoint.

Is experience in Learning and Development desirable?

Yes, experience within Learning and Development and Project Management is desirable for this position.

What kind of reporting will the Programme Manager be responsible for?

The Programme Manager will manage dashboard reporting across various programmes to share with clients and internal stakeholders, as well as compiling feedback, producing scorecards, and budget reports.

Is there an opportunity for career growth with this position?

Yes, Fitch offers a stimulating place to work and progress your career, providing avenues for professional growth and development.

What does Fitch value in its workplace culture?

Fitch values an open culture that encourages the exchange of ideas, perspectives, and a diverse, inclusive environment where employees can be their authentic selves.

How does Fitch ensure client satisfaction?

The Bilingual Programme Manager is accountable for client satisfaction, managing all aspects of programme execution to ensure that project objectives are met.

Fitch Ratings

Finance
Industry
1001-5000
Employees
1913
Founded Year

Mission & Purpose

Fitch Ratings is a leading provider of credit ratings, commentary and research. Dedicated to providing value beyond the rating through independent and prospective credit opinions, Fitch Ratings offers global perspectives shaped by strong local market experience and credit market expertise. The additional context, perspective and insights we provide help investors to make important credit judgments with confidence. Fitch Group is a global leader in financial information, providing critical insights that inform better decision-making in financial markets. With operations in more than 30 countries, Fitch Group is comprised of: Fitch Ratings, a global leader in credit ratings and research; Fitch Solutions, an authority in credit and macro intelligence providing fixed-income products and services to the global financial community; and Fitch Learning, a preeminent source of training and professional development. Fitch Group is owned by Hearst, a leader in diversified media, information and services.