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Bilingual Programme Manager, Dubai (English and Arabic)

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Fitch Ratings

29d ago

  • Job
    Full-time
    Junior & Mid Level
  • Dubai

AI generated summary

  • You should have 1-3 years in project management, strong IT skills, Excel proficiency, attention to detail, excellent communication, and the ability to anticipate issues and inspire confidence.
  • You will oversee project execution, manage logistics and communication, handle client queries, ensure quality and reporting, and monitor risks while coordinating with teams and stakeholders.

Requirements

  • 1-3 years' of experience in managing projects, programmes, workshops or events
  • Good understanding on portals like Zendesk, Docebo and VLT
  • Proactive in seeking guidance where appropriate
  • Capable of working and coaching team members to complete tasks to a high standard
  • Quick to act, thinking ahead, mitigating potential issues before they may happen
  • Excellent communication skills; verbal and written
  • Exceptional attention to detail, time management and prioritisation skills
  • Ability to model data product reports in Excel, and analyze the data produced
  • Strong IT skills including fluency in Excel, Word and PowerPoint
  • Experience within Learning and Development and Project Management is desirable
  • Exceptional time management and prioritisation skills
  • Attention to detail
  • Quick to act and responsiveness
  • Ability to think ahead and foresee potential issues before they may happen
  • 360º vision - look beyond the initial tasks and at all aspects of the project
  • High Awareness of client profile and culture
  • Good communication skills - spoken and written
  • Inspires trust and confidence in others

Responsibilities

  • - Work with Project Managers to ensure seamless transition of projects to business as usual operations
  • - Work with the project team including Project Coordinators to ensure project objectives are met
  • - Oversee end-to-end execution of workshops including training schedules, travel, vendors, classroom set-up, delegate communication, coordination with client teams etc.
  • - Provide guidance to the project team on material management, including liaising with authors & stakeholders, publishing of material, quality control etc.
  • - Work with Programme Managers to ensure seamless transition of Academy's.
  • - Project management all aspects of the execution of the assigned programmes (Course or Academy).
  • - Manage pre-programme activities such as raising tickets (Portals, VILT, Content...etc.), Allocation Sheet, introduction correspondences, logistics and assessments.
  • - Manage post-programme activities such as compiling feedback, invoicing, production of scorecards, budget reports and document lessons learnt
  • - Dashboard reporting across the various programmes to share with the client and internal stakeholders
  • - Manage high-volumes of queries from clients, delegates and stakeholders
  • - Proactively monitor risks & issues before they arise and escalate as per the project governance
  • - Ensure all project metrics are satisfied, and all critical events have taken place
  • - Maintain good relationships with project stakeholders including clients, project sponsors, instructors, planning and other internal teams

FAQs

What is the primary responsibility of the Bilingual Programme Manager?

The primary responsibility of the Bilingual Programme Manager is to oversee the project management, event planning, and logistics of tailored learning programmes for clients, ensuring high-quality service from inception to delivery.

Is prior experience required for this position?

Yes, candidates should have 1-3 years of experience in managing projects, programmes, workshops, or events.

What languages are required for this role?

This role requires proficiency in both English and Arabic.

What software and tools should candidates be familiar with?

Candidates should have a good understanding of portals like Zendesk, Docebo, and VLT, and should be fluent in Excel, Word, and PowerPoint.

What skills are emphasized for this position?

Key skills include excellent communication skills, attention to detail, time management and prioritization, proactive problem-solving, and the ability to model data product reports in Excel.

Is experience in Learning and Development desirable for this role?

Yes, experience within Learning and Development and Project Management is desirable.

What kind of work environment does Fitch promote?

Fitch promotes an inclusive and open work culture where employees can exchange ideas and perspectives, allowing them to have a real impact on the organization.

What sort of support does Fitch provide for employees regarding diversity, equity, and inclusion?

Fitch is committed to supporting employees through Employee Resource Groups (ERGs) that connect employees based on similar backgrounds or life experiences, offering professional and personal support.

Will the Bilingual Programme Manager need to manage high volumes of queries?

Yes, the Bilingual Programme Manager will need to manage a high volume of queries from clients, delegates, and stakeholders.

Is there a specific focus on any types of learning delivery in this role?

Yes, this role specifically focuses on classroom and online tailored learning.

Fitch Ratings

Finance
Industry
1001-5000
Employees
1913
Founded Year

Mission & Purpose

Fitch Ratings is a leading provider of credit ratings, commentary and research. Dedicated to providing value beyond the rating through independent and prospective credit opinions, Fitch Ratings offers global perspectives shaped by strong local market experience and credit market expertise. The additional context, perspective and insights we provide help investors to make important credit judgments with confidence. Fitch Group is a global leader in financial information, providing critical insights that inform better decision-making in financial markets. With operations in more than 30 countries, Fitch Group is comprised of: Fitch Ratings, a global leader in credit ratings and research; Fitch Solutions, an authority in credit and macro intelligence providing fixed-income products and services to the global financial community; and Fitch Learning, a preeminent source of training and professional development. Fitch Group is owned by Hearst, a leader in diversified media, information and services.