FAQs
What are the main responsibilities of a Bilingual Technical Support - English/Spanish at Interactive Brokers?
The main responsibilities include assisting clients with inquiries on our range of trading offerings, acting as a liaison between internal teams and clients to resolve bugs and issues, and recognizing, investigating, and escalating client-reported issues related to our platforms.
What skills and qualities are required for this role?
The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to communicate effectively in both English and Spanish, have strong interpersonal skills, initiative, and be methodical in their approach to problem-solving.
What opportunities for growth and development are available for employees in this role?
Employees in this role have the opportunity to work with cutting-edge technology in a fast-paced and dynamic environment. There are opportunities for career advancement within the company, as well as ongoing training and development programs to enhance skills and expand knowledge in the field of online financial brokerage services.