FAQs
What is the main responsibility of the Billing Administrator?
The main responsibility of the Billing Administrator is to ensure a smooth customer experience regarding billing, which includes addressing customer inquiries, collaborating with various departments, and monitoring the customer phone call queue.
What qualifications are preferred for this position?
A degree in Accounting or a related field is preferred, but equivalent work experience may also be considered.
What software skills are required for this job?
Intermediate Excel skills and proficiency in using various software applications are required.
What types of skills are emphasized for the ideal candidate?
The ideal candidate should possess exceptional written and verbal communication skills, be highly organized, have a sharp eye for detail, and have proficient data entry skills with a high words per minute rate.
How does the Billing Administrator interact with customers?
The Billing Administrator interacts with customers by providing timely service via phone and email, answering billing-related inquiries, and addressing any complaints associated with invoicing.
Is previous experience in billing or customer service required?
Previous experience in billing or customer service is preferred, but specific requirements may vary.
What kind of growth opportunities are there within the billing team?
As Daniels Health is expanding, there may be growth opportunities within the billing team as the company continues to develop its operations.
How does the Billing Administrator collaborate with other departments?
The Billing Administrator collaborates with collections, sales, and plant operations to research and resolve customer billing questions and ensure alignment with interdepartmental practices such as Accounts Receivable.
What does teamwork look like in this role?
Teamwork in this role involves working cooperatively with various departments to achieve service goals and enhance the overall customer experience.
Are there specific performance standards that the Billing Administrator needs to meet?
Yes, the Billing Administrator is responsible for setting performance standards and ensuring the team meets or exceeds established service goals.