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Boutique Director - Vancouver

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Cartier

20d ago

  • Job
    Full-time
    Senior & Expert Level
  • Customer Relations
    Sales & Business Development
  • Vancouver

AI generated summary

  • You should have 7-10 years in luxury retail management, strong leadership skills, multilingual abilities, and a passion for client service. SAP experience is preferred. Availability for retail hours is essential.
  • You will drive sales, foster client relationships, lead team development, execute boutique strategies and events, manage operations, and uphold brand standards to ensure a positive client experience.

Requirements

  • Bachelor’s degree in a business-related field is a plus
  • Additional language skills are a plus
  • 7 to 10 years of management, especially in luxury retail or hospitality
  • Required experience in managing direct reports
  • Must be available to work retail hours (including weekends), travel for trainings, client events, etc. as needed
  • Previous experience with SAP is preferred
  • Must be able to stand on feet all day
  • Strong leadership skills
  • Must be able to stand all day
  • Excellent analytical, organizational, and interpersonal communication skills required
  • Enthusiastic approach with clients and colleagues
  • Entrepreneurial spirit to develop their own business and build long lasting client relationships
  • Creativity in developing new ways to motivate and develop a team
  • Collaborative approach with ability to foster a united work environment with a “can do” attitude
  • Strong understanding of client service needs and priorities (internal and external)
  • Strong attention to details with the ability to handle multiple tasks simultaneously and with precision
  • Ability to work in a fast-paced, evolving environment
  • Intellectual curiosity and passion for learning

Responsibilities

  • Lead business development for the boutique by creating and developing relationships through all client interactions:
  • Develop and execute the boutique client development vision via the Boutique Commercial Action Plan
  • Lead the development of excellent client relationships by creating and celebrating memorable moments for our clients and boutique visitors
  • Drive sales and care service team to consistently achieve or exceed sales targets and KPI’s
  • Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
  • Partner with Management Team to develop effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities
  • Strategize and develop networking activities for the boutique team
  • Develop and execute strategic events to enhance the client experience in and out of the boutique
  • Partner with Regional and corporate partners to ensure boutique success:
  • Along with Management Team—determine, communicate and monitor individual and team KPI’s to further success
  • Strategize with all Corporate Departments (i.e. Retail, merchandising, marketing, etc.) to effectively communicate key messages, business opportunities, and needs
  • Lead and delegate boutique projects to Management Team as needed (daily/weekly/monthly/yearly inventories, audit preparation, etc.)
  • Lead Management Team to ensure fluidity of operations and support boutique management with boutique controllable operating expenses: monitoring, analysis and action plan recommendations in order to optimize controllable costs
  • Team Development And Management
  • Motivate and support the Boutique staff
  • Communicate strategic brand initiatives by regularly conducting team meetings. Ensuring that staff is aware of Maison strategies, boutique targets, & client experience best practices
  • Educate and inspire boutique team with Maison knowledge, local/global competitive landscape, and industry news
  • Perform administrative and HR tasks including but not limited to commission accuracy check and overtime management
  • Actively recruit and maintain talent pipeline in & out of the boutique
  • Lead Boutique Management and corporate partners (Retail Coaches and L&D) in order to elaborate and implement the coaching and training plan
  • Partner with Management Team the performance management process through regularly scheduled individual meetings including biannual performance review
  • Assess potential and propose development opportunities in partnership with Management Team, HR and Career Committees
  • Prestige Business Development
  • Strategize outreach to local prestige market
  • Cultivate Prestige Partnerships to increase prestige sales within the boutique
  • Develop and implement a “backpack” strategy to promote prestige sales
  • Be a Maison Ambassador
  • Uphold the Cartier standards with ability to project an approachable and professional image in personal appearance, manner, and demeanor
  • Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times both in person and via telephone

FAQs

What is the primary responsibility of the Boutique Director?

The primary responsibility of the Boutique Director is to lead the team in providing exceptional client experiences, achieving or exceeding the boutique's sales goals, and cultivating trusting relationships with clients.

What qualifications are required for this position?

A Bachelor’s degree in a business-related field is preferred, along with 7 to 10 years of management experience, particularly in luxury retail or hospitality, and experience managing direct reports.

Are additional language skills beneficial for this role?

Yes, additional language skills are considered a plus for the Boutique Director position.

What type of experience is preferred for this role?

Previous experience in luxury retail management, hospitality management, and managing direct reports is preferred.

What skills are essential for a successful Boutique Director?

Strong leadership, excellent analytical and organizational skills, interpersonal communication skills, and an enthusiastic approach to both clients and colleagues are essential.

Are there any specific technical skills or abilities required?

Candidates should be available to work retail hours, including weekends, and previous experience with SAP is preferred. The ability to stand for extended periods is also required.

What is the expected salary range for this position?

The expected salary range is CAD $155,000 to CAD $165,000, plus incentives, with negotiations based on relevant skills and experience.

Is travel required for this position?

Yes, travel for trainings, client events, and other relevant activities may be required as needed.

What is the expected approach to team development and management?

The Boutique Director is expected to motivate and support the boutique staff, communicate strategic brand initiatives, and partner with the Management Team in performance management and development opportunities.

What kind of environment is the Boutique Director expected to create?

The Boutique Director is expected to create a positive and productive boutique environment by collaborating with the team and leveraging personal and team savoir-faire.

How will the Boutique Director foster client relationships?

The Boutique Director will cultivate genuine client relationships through memorable moments, networking activities, and strategic outreach to enhance the client experience.

What should candidates possess in terms of personal skills?

Candidates should possess strong attention to detail, an entrepreneurial spirit, creativity in team motivation, and a strong understanding of client service needs and priorities.

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Cartier

Fashion & Arts
Industry
5001-10,000
Employees
1847
Founded Year

Mission & Purpose

Cartier is a renowned luxury brand that specialises in jewellery, watches, and accessories. Established in 1847, Cartier has become synonymous with elegance, craftsmanship, and timeless style. The company's ultimate mission is to create exceptional pieces of jewellery and luxury goods that embody artistry, innovation, and sophistication. With a focus on creativity and attention to detail, Cartier designs and produces exquisite collections that reflect the brand's heritage and commitment to excellence. Cartier's purpose is to celebrate life's special moments and enhance the beauty and significance of personal adornment. Through their iconic creations and impeccable craftsmanship, Cartier strives to bring joy, elegance, and lasting value to their discerning clientele.

Benefits

  • Disability Insurance

  • Health Insurance

  • Life Insurance

  • Occupational Accident Insurance

  • Vision Insurance

  • Supplemental Life Insurance

  • Mental Health Care

  • Health Savings Account (HSA)

  • Flexible Spending Account (FSA)

  • Dental Insurance