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Branch Assistant- Sales

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Resideo

Jul 17

Applications are closed

  • Job
    Full-time
    Entry & Junior Level
  • Hospitality & Retail
  • Dublin

Requirements

  • High School/College Diploma.
  • Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favourably
  • Ability to multi-task
  • Excellent communication skills
  • Ability to work in a fast-paced, demanding environment
  • Ability to work effectively in a team
  • positive attitude
  • We value:
  • Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage
  • Happy being on the phone with customers, providing advice, and looking for sales or upselling opportunities
  • Strong interpersonal skills
  • Ability to work autonomously and collaboratively as part of a team
  • Strong desire to learn

Responsibilities

  • Deliver an excellent customer experience, maintaining strong effective relationships with customer base & supply partners.
  • Working effectively with key strategic vendors and customers to promote the growth and development of strong key partnerships.
  • Support achieving & delivery of Branch KPIs to identify new ways to innovate and drive growth.
  • Receipt of weekly stock delivery to support putting goods away in the correct warehouse location.
  • Receipt of customer returns and following our returns procedure to achieve customer credits and the necessary administration work
  • Respond to inbound calls and look for opportunities to increase the customer's request order/quotation by utilising the sales tools within our business.
  • Make outbound calls to proactively seek new opportunities from outbound calls, offer alternatives and utilise our promotions to proactively seek a higher return from the customer's original request.
  • Serving on the Trade Counter – to support serving customers on the trade counter, pick pack, and serve the customers in line with company processes.
  • Managing and responding to customer queries on tenders/quotations and technical queries, passing on to the relevant department where necessary.
  • Managing Outbound deliveries - pick pack process and creating relevant courier paperwork.

FAQs

What is the main responsibility of a Branch Assistant - Sales?

The main responsibility of a Branch Assistant - Sales is to provide excellent customer service, handle sales inquiries, process orders, and support the branch manager in achieving sales targets.

What are some key duties associated with this role?

Key duties include delivering an excellent customer experience, managing stock deliveries and customer returns, responding to inbound calls, making outbound calls to seek new opportunities, serving customers at the Trade Counter, and managing outbound deliveries.

What qualifications are required for this position?

Candidates must have a High School or College Diploma and prior sales or customer service experience, preferably in a trades or wholesale environment, although retail experience will also be considered favorably.

What skills are essential for a Branch Assistant - Sales?

Essential skills include the ability to multi-task, excellent communication skills, the ability to work in a fast-paced environment, teamwork capability, and a positive attitude.

Is previous industry experience beneficial for this position?

Yes, previous industry experience in a wholesale distributor or working on a trade counter would be advantageous for this role.

What personal qualities are valued in a candidate for this role?

Personal qualities valued in a candidate include strong interpersonal skills, a willingness to learn, and the ability to work autonomously while also being collaborative as part of a team.

What are the benefits of working in this position?

Benefits include a stable permanent role Monday to Friday, a great work environment, a quarterly bonus scheme, excellent company benefits including pension contributions, genuine opportunities for progression, and the chance to work for a forward-thinking global brand.

Will I need to manage customer queries related to tenders and quotations?

Yes, managing and responding to customer queries regarding tenders and quotations, as well as technical queries, is part of the job responsibilities.

Is the role customer-service focused?

Yes, the role is customer-service focused, with a strong emphasis on maintaining relationships with customers and providing advice and sales opportunities over the phone and at the Trade Counter.

Resideo

Resideo is a leading global provider of home comfort and security solutions, trusted in more than 150 million homes.

Manufacturing & Electronics
Industry
10,001+
Employees
2018
Founded Year

Mission & Purpose

Resideo is a global leader in ensuring homeowners are safe, productive and comfortable in their homes. The company became an independent, publicly traded company in late 2018 as a result of Honeywell spinning off its Homes product portfolio and ADI Global Distribution businesses. Resideo’s mission is to provide its customers with integrated, simple solutions for today’s connected home. Our solutions deliver comfort, safety and security to the home from any mobile device, anywhere in the world, and include connected thermostats, whole-home professionally installed and monitored security systems, do-it-yourself home awareness and security systems, carbon monoxide and fire detection devices, furnace and boiler controls, water leak and freeze detection products, whole-home air purifiers and humidifiers, and software applications. Through its ADI Global Distribution business, the company meets the needs of more than 100,000 low-voltage contractors through more than 200 physical locations in nearly 20 countries, offering them access to more than 350,000 products. Resideo has a long-term licensing agreement with Honeywell products will go to market with the “Honeywell Home” name, continuing the heritage customers have known for the past 100 years.