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Branch Customer Service Assistant

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Travis Perkins plc

3mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You must deliver top-notch customer service, be adaptable and resilient, thrive in a fast-paced environment, and have a friendly, outgoing personality to build strong customer relationships.
  • You will deliver excellent customer service, assist with orders and quotes, ensure safe product movement, and adhere to safety policies to maintain high standards.

Requirements

  • Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.
  • This is a key customer facing role, you just need the ability to provide great customer service, we can teach you the rest.
  • We hope you can say ‘Yes’ to all of the characteristics below - they are in the DNA of all our fantastic Branch Sales Assistants. Are you:
  • Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive.
  • Someone who thrives in a dynamic and fast paced environment.
  • Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers and build strong relationships.

Responsibilities

  • Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.
  • You’ll handle requests, provide information on our products, prepare quotes and help each customer with their purchase, taking our sales from good to great.
  • You'll also be responsible for ensuring the safe and correct movement of our products around the branch.
  • Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures.

FAQs

What will I be doing as a Branch Customer Service Assistant?

As a Branch Customer Service Assistant, you will be responsible for delivering high standards of customer service, handling requests, providing product information, preparing quotes, assisting with purchases, and ensuring the safe and correct movement of products around the branch, all while adhering to safety policies and procedures.

What experience do I need for this role?

For this key customer-facing role, you just need the ability to provide great customer service; the company can teach you the rest.

What skills or characteristics are you looking for in a candidate?

We are looking for someone who is highly adaptable, resilient, and tenacious with high energy and drive, thrives in a dynamic and fast-paced environment, and has a friendly and outgoing personality for face-to-face customer communication and relationship building.

Will there be opportunities for career development?

Yes, as a Branch Sales Assistant at TP, you will be encouraged to enroll in a development scheme and will receive support with a development plan that aligns with our values, providing opportunities for career advancement.

What compensation and benefits can I expect?

You will receive competitive pay plus benefits, including an annual colleague bonus, contributory pension, private healthcare, life assurance, a sharesave scheme, group discounts, and various online discounts.

What kind of work-life balance can I expect?

Our working hours promote a great work-life balance, as most of our customers prefer to engage during weekends and bank holidays, allowing you to enjoy those times off as well.

What is the company culture like at Travis Perkins?

Despite our size, we operate with the values of a family-run business and have a forward-thinking mindset. We're proud to have been voted one of the UK’s Top Employers every year since 2010, emphasizing a great working environment and extensive career opportunities.

How does the company promote inclusivity?

We are dedicated to becoming a truly inclusive employer, ensuring that everyone feels safe, welcome, and confident to be their authentic selves within our Group.

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Travis Perkins plc

A leading partner to the construction industry and the UK's largest distributor of building materials

Engineering & Construction
Industry
10,001+
Employees
1797
Founded Year

Mission & Purpose

As a leading partner to the construction industry, we’re here to help build better communities and enrich lives and support our customers to build, repair and maintain the many places, buildings and infrastructure that touch all of our lives every day. We have over 20,000 colleagues in the UK and also in France, Belgium and the Netherlands through Toolstation, and we are proud to have helped to build Britain for over 200 years; whether that’s by building new, or transforming our existing homes into places that people love, and helping to create the infrastructure, schools, hospitals and businesses that everyone deserves. The Group includes some of the leading businesses in the industry, with almost 1,300 locations nationwide, including; Travis Perkins, Toolstation, BSS, Keyline Civils Specialist and CCF. To find out more about working for Travis Perkins plc and to see our latest opportunities visit: www.tpplccareers.co.uk