Brand Management Admin Rep

Best Western Hotel Jobs

Aug 9

Applications are closed

Job
Full-time
Junior Level
Phoenix

Requirements

Minimum 2 years related experience in a corporate and/or fast paced administrative environment.
High School diploma or equivalent certification.
Intermediate proficiency in Microsoft Office Suite and related business software.
May require advanced proficiency in specific applications.
Must demonstrate attention to detail.
Must be able to multi-task and have ability to prioritize tasks based off importance while still meeting deadlines.
Familiar with general office procedures and office equipment plus special knowledge of databases, company organization, policies, personnel, and terminology unique to functional area assigned.
Sound knowledge of procedures, policy manual, Rules and Regulations and Bylaws pertaining to all the various teams that work with the department.
Advanced verbal and interpersonal skills in dealing with hotel members, the Board, senior management, executive staff and others internally and externally.
Communicate accurate responses in assigned area.
Able to respond effectively to verbal and written requests concerning area of work.
Speaks, writes, and/or presents clearly and effectively; builds relationships with co-workers and hotel members.
Resolves routine and non-routine problems through experience and knowledge of policy manual, Rules and Regulations, and Bylaws.
Compiles data for reports and check documents and databases for accuracy.
Reviews data for accuracy, thoroughness and compliance with defined parameters.
Accuracy and timeliness are a must.
Must be able to spend extended periods of time at the computer.
Need for high level of accuracy under time/deadline pressures.

Responsibilities

Acts as liaison for existing hotel members by interpreting and communicating applicable company policies relating to compliance.
Communicates diplomatically, internally and externally, via email, letters, and telephone/teleconference. Escalates as appropriate.
Performs administrative duties by maintaining files and updating multiple tracking systems and databases. Ensures databases are accurate.
Reviews tracking systems, researches and prepares effective and accurate correspondence to hotel members regarding compliance with Best Westerns Rules and Regulations and/or Bylaws.
Gathers, prepares, and reviews detailed and sensitive information to be considered by the Board of Directors. Coordinates the production of documents used by the Board, Executive Team, and others to make critical decisions regarding property status.
Provides follow up and support to Board decisions through monitoring property adherence to the terms of conditional extensions, Terms of Approval, design requirements, waiver/extension requests, design and QA visits, and membership status.
Handles incoming checks and/or billing appropriate fees including Board administrative fees, extension fees, and visit fees.
Obtains and conveys accurate information by interfacing with various internal departments. Coordinates with other departments which may include Legal, Design, Regional Services/Global QA, Brand Identity, Education and Training, Customer Experience, Customer Care, Accounting and other internal contacts to ensure all information relating to reservation system status, schedules, membership requirements and status is accurate.

FAQs

Do we support remote work?

Yes, this position supports a hybrid remote work format, allowing you to work remotely 2 days per week and onsite at Headquarters 3 days per week.

What is the pay rate for this position?

The pay rate for this position is $18 per hour.

What are the working hours for this job?

The working hours are from Monday through Friday, following a daytime schedule.

What benefits are offered to full-time employees?

Full-time employees (working 30+ hours per week) are eligible for benefits including medical, dental, vision, vacation/sick/floating holidays, a 401K plan with company match, employee and hotel discounts, and financial and health wellness programs.

What qualifications are required for this position?

Candidates should have a minimum of 2 years of related experience in a corporate or fast-paced administrative environment and a High School diploma or equivalent certification. Intermediate proficiency in Microsoft Office Suite is also required.

Are there specific skills needed for this role?

Yes, candidates must demonstrate attention to detail, the ability to multitask, prioritize tasks effectively, and have advanced verbal and interpersonal skills.

What is the job's primary focus?

The primary focus of this job is to act as a liaison for hotel members, communicate company policies, perform administrative duties, and support Board decisions regarding property status compliance.

Is there a requirement for office equipment knowledge?

Yes, familiarity with general office procedures and office equipment, as well as special knowledge of databases and company policies, is necessary for this role.

How important is accuracy in this position?

Accuracy is crucial in this position, as you will be dealing with detailed and sensitive information under time and deadline pressures.

What should I do if I have concerns about equal employment opportunity?

If you have concerns about improper conduct related to equal employment opportunity, you should report your concerns immediately to your supervisor, a member of the Human Resources Department, or a member of the Executive Team, as the company takes such reports seriously and investigates them appropriately.

Best Western Hotel Jobs

Travel & Leisure

Industry

1001-5000

Employees

Mission & Purpose

Best Western Hotels & Resorts headquartered in Phoenix, Arizona, is a privately held hotel company within the BWH℠ Hotels global enterprise. With 19 brands and approximately 4,300 hotels in over 100 countries and territories worldwide*, BWH Hotels suits the needs of developers and guests in every market. Brands include Best Western®, Best Western Plus®, Best Western Premier®, @HOME by Best WesternSM, Executive Residency by Best Western®, Vīb®, GLō®, Aiden®, Sadie®, BW Premier Collection® and BW Signature Collection®. Through acquisition, WorldHotelsTM Luxury, Elite, Distinctive and Crafted collections are also offered. Completing the portfolio is SureStay®, SureStay Plus®, SureStay Collection® and SureStay Studio® franchises**. * Numbers are approximate, may fluctuate, and include hotels currently in the development pipeline. **All Best Western, WorldHotels and SureStay branded hotels are independently owned and operated.