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Bureau Manger

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Travelex

6d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
  • Quick Apply

AI generated summary

  • You should be a passionate leader, great communicator, and motivator focused on exemplary customer service, with a strong desire to succeed and make a positive impact in every interaction.
  • You will manage a team, enhance customer experience, process foreign exchange transactions, meet performance goals, and ensure compliance with legal standards and operational procedures.

Requirements

  • A passion for leading - You’ll know what it takes to galvanise and lead dynamic and diverse teams to deliver on targets and business objectives, putting in place effective processes and procedures to achieve your goals.
  • Great communicator and motivator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs. We know people perform better when they feel valued and heard.
  • Great customer service matters to you – You know what good service looks like, you understand the ramification of delivering bad service and a poor customer experience, so you make it your goal to deliver exemplary service in every interaction.
  • Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

Responsibilities

  • Managing a team of Travel Service Partners ensuring each member of the team strives to deliver the best possible customer experience to every customer who transacts with Tesco
  • Nurturing and mentoring the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability with the best training available
  • Focusing and reviewing customer feedback, service levels and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectives
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently
  • Delivering on key performance goals both procedural, operational and customer focused
  • Utilising your keen eye for detail to process daily online FX request and deliveries
  • Implementing and driving best legal practice and regulatory standards whilst adhering to Travelex compliance procedures to ensure operational compliance and efficiency

FAQs

What is the job title for this position?

The job title for this position is Bureau Manager at Tesco Travel Money Epping.

What is the employment type for the Bureau Manager role?

The employment type for the Bureau Manager role is permanent.

How many hours per week is the Bureau Manager position?

The Bureau Manager position requires 24 hours of work per week.

What is the salary for the Bureau Manager position?

The salary for the Bureau Manager position is £16,972 plus a location allowance.

What are the working patterns for this job?

The working patterns for this job are flexible, with a variety of shifts available between Monday and Sunday, based on a monthly or weekly rota.

What benefits are offered with this position?

Benefits include a comprehensive voluntary benefits package, employee wellness programmes, discounts through Bravo Benefit, flexible hours and shift patterns, 25 days holiday (pro-rata), opportunities for bonuses, and a pension with Scottish Widows.

What are the primary responsibilities of a Bureau Manager?

Primary responsibilities include managing a team of Travel Service Partners, ensuring exceptional customer service, analyzing customer feedback, engaging in foreign exchange transactions, achieving key performance goals, and adhering to compliance procedures.

What qualities are essential for a Bureau Manager?

Essential qualities include a passion for leading dynamic teams, strong communication and motivational skills, a commitment to excellent customer service, and a desire to succeed and make a positive impact.

What does the interview process involve?

The interview process involves an initial screening call, an online interview with a Talent Acquisition Partner, a visit to the bureau for a face-to-face meeting with the Area Manager, and an offer if successful.

What is Travelex's mission?

Travelex's mission is to simplify customers' access to international money, however and whenever they need it.

What type of work environment does the Bureau Manager work in?

The Bureau Manager works in a bustling bureau located within a Tesco retail store that encounters thousands of customers daily.

Does Travelex support diversity and equal opportunity?

Yes, Travelex is an equal opportunity employer and values diversity, not discriminating based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Travelex

Finance
Industry
1001-5000
Employees
1976
Founded Year

Mission & Purpose

Travelex is a leading global foreign exchange specialist, providing currency exchange services and international payment solutions. Operating through a network of stores, ATMs, and online platforms, Travelex caters to both individual travellers and businesses. Their goal is to simplify the complexities of foreign exchange, ensuring customers have convenient access to currency services worldwide. Travelex is dedicated to delivering exceptional service, competitive rates, and innovative solutions, making international travel and transactions seamless and efficient.