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Business Analyst

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Global Payments Inc.

1mo ago

  • Job
    Full-time
    Junior Level
  • IT & Cybersecurity
    Business, Operations & Strategy

AI generated summary

  • You need a Bachelor's Degree or equivalent experience, 2+ years in relevant roles, scripting skills, bankcard industry knowledge, and experience working with end-users. CBAP is a plus.
  • You will analyze business needs, design automated systems, document requirements, assist in testing, coordinate client training, and track project progress while ensuring compliance and communication.

Requirements

  • Bachelor's Degree
  • Relevant Experience or Degree in: Computer Science, Management Information Systems, Business or related field; or equivalent training or experience in lieu of degree
  • Typically Minimum 2 Years Relevant Exp
  • Professional experience working with end-users to meet business needs
  • Typically Minimum 2 Years Relevant Exp
  • Scripting knowledge, bankcard industry knowledge, understanding data structures, professional experience working with end-users to meet business needs
  • Working towards a Certified Business Analysis Professional (CBAP)

Responsibilities

  • Analyze business requests to be solved with automated systems. Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates. Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements. Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.
  • Begins to develop working relationships with client end-users, programmers and test analysts while assisting with the analysis, design, configuration, testing and maintenance of systems. Assists with the identification, definition and documentation of business specifications. Maintains communications with end-users for feedback to ensure systems continually meet the client's expectations. Analyzes basic problems and issues (complexity varies based on data requirements and business specifications) and offers standard business solutions. Coordinates and facilitates client meetings.
  • Develops simple business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications. Demonstrates a basic knowledge of systems/modules to design system screens and database structures. Works with programmers to design and develop requirements and learns to analyze the feasibility of new systems and enhancements to existing systems. Prepares input for system design, including final report and screen definition, logical system flow and implementation plans. Provides support with the resolution of issues that may cross multiple systems and affect the business process and tracking of application incidents/issues; becomes familiar with how to identify system impact of changes in the business, user needs, external business environment and operating systems.
  • Develops documentation to include, but not limited to bulletins, manuals, file layouts and application design layouts for internal, client and training purposes. Assists with the preparation and coordination of client training and documentation for installation of systems and upgrades. Tracks and learns to document changes for functional and business specifications; writes detailed, universally understood procedures for permanent records and for use in training. Assists with coordinating documentation and client follow-up evaluation monitoring; post-implementation problems and revision requests. Maintains and administers procedures, methodology and/or application standards to include payment card industry and security related compliance.
  • Demonstrates a working knowledge to conduct and support testing/planning/validation by clarifying the intended functionality. Participates in the resolution of issues to ensure a successful implementation. Tests and learns to analyze possible courses of action and solutions. Assists with coordinating implementations including vendor and in-house testing, readiness assessment, training and hardware capacity evaluation.
  • Assists with the project planning efforts on small development efforts. Tracks project progress, collects and analyzes information and trends, and communicates to the user community any anticipated schedule deviations. Maintains software deployment plans as directed.

FAQs

What qualifications do I need to apply for the Business Analyst position?

You need a Bachelor's Degree and relevant experience or a degree in fields such as Computer Science, Management Information Systems, Business, or a related field. Equivalent training or experience may also be considered in lieu of a degree.

How much relevant experience is required for this role?

Typically, a minimum of 2 years of relevant experience is required.

Are there any preferred qualifications for the Business Analyst position?

Yes, preferred qualifications include at least 2 years of relevant experience, scripting knowledge, familiarity with the bankcard industry, understanding of data structures, and experience working with end-users. Additionally, working towards a Certified Business Analysis Professional (CBAP) credential is advantageous.

What skills are desired for this role?

Desired skills include problem-solving abilities, proficiency in MS Office applications (Word, Excel, PowerPoint, Visio), and familiarity with flowcharting techniques using tools like Visio or UML.

What types of tasks will I be responsible for as a Business Analyst?

You will analyze business requests, design automated system specifications, configure system settings, assist with testing, develop documentation, and support project planning.

Will I be working independently or as part of a team?

You will typically work as part of a team, collaborating with client end-users, programmers, and test analysts, while also developing individual working relationships.

Is there an emphasis on communication skills for this role?

Yes, maintaining communication with end-users to gather feedback and ensure that systems meet client expectations is a key part of the role.

What is the problem-solving complexity level in this position?

The job complexity is moderate, where analysis of situations or data requires reviewing various factors and making judgments within defined procedures and practices.

Will I receive training or supervision in this role?

Yes, you will receive general instructions on routine work and detailed instructions on new projects or assignments.

Do I need to have experience in testing and implementation?

Yes, a working knowledge to support testing, planning, and validation is necessary, as well as assisting with the implementation process.

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Global Payments Inc.

Finance
Industry
10,001+
Employees
1967
Founded Year

Mission & Purpose

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you.