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Business Analyst

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Wipro

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • Pune

AI generated summary

  • You need expert knowledge of IT trends, competent skills in leveraging technology and process excellence, strong documentation and research abilities, and effective communication, teamwork, and relationship-building skills.
  • You will gather customer requirements, coordinate with teams for RFP responses, conduct analysis, maintain client relationships, ensure solution quality, and drive project milestones for customer satisfaction.

Requirements

  • * Domain/Industry Knowledge - Awareness and knowledge of broad economic, demographic, technological and global trends in the IT industry - Expert
  • * Leveraging Technology - Knowledge of current and upcoming technology (automation, tools and systems) to build efficiencies and facilitate the process of providing solutions for problems and opportunities - Competent
  • * Process Excellence - Execute projects with end-outcome and process focus, along with understanding of end to end delivery processes and its governance - Competent
  • * Documentation and research orientation - Ability to articulate the requirements apply & document them and perform market/ secondary research on the new upcoming areas of expertise - Expert
  • * Problem solving and decision making
  • * Execution excellence and passion for results
  • * Passion for results
  • * Relationship Building
  • * Teamwork
  • * Managing complexity
  • * Effective communication

Responsibilities

  • Customer requirements gathering and engagement
  • Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements
  • Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
  • Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
  • Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
  • Understand and communicate the financial and operational impact of any changes
  • Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
  • Empower the customers through demonstration and presentation of the proposed solution/ prototype
  • Maintain relationships with customers to optimize business integration and lead generation
  • Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
  • Engage with delivery team to ensure right solution is proposed to the customer
  • Periodic cadence with delivery team to:
  • Provide them with customer feedback/ inputs on the proposed solution
  • Review the test cases to check 100% coverage of customer requirements
  • Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
  • Deploy and facilitate new change requests to cater to customer needs and requirements
  • Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
  • Conduct Integration Testing and User Acceptance demo’s testing to validate implemented solutions and ensure 100% success rate
  • Use data modelling practices to analyze the findings and design, develop improvements and changes
  • Ensure 100% utilization by studying systems capabilities and understanding business specifications
  • Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
  • Support Project Manager/ Delivery Team in delivering the solution to the customer
  • Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
  • Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
  • Ensure Customer Satisfaction through quality deliverable on time
  • Build domain expertise and contribute to knowledge repository
  • Engage and interact with other BA’s to share expertise and increase domain knowledge across the vertical
  • Write whitepapers/ research papers, point of views and share with the consulting community at large
  • Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
  • Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight

FAQs

What is the main purpose of the Business Analyst role?

The main purpose of the Business Analyst role is to liaison and bridge the gap between the customer and Wipro delivery team to comprehend and analyze customer requirements, ensuring the right solutions are articulated to the delivery teams.

What types of customer requirements are gathered in this role?

Customer requirements gathered in this role include functional and non-functional requirements, features, scope documents, and both stated and unstated customer needs.

How does the Business Analyst engage with the delivery team?

The Business Analyst engages with the delivery team through periodic meetings to provide customer feedback, review test cases, conduct root cause analysis, deploy new change requests, and support QA testing efforts.

What is required to ensure customer satisfaction in this role?

Ensuring customer satisfaction involves delivering quality outcomes on time, maintaining ongoing relationships with customers, and providing regular updates and demonstrations of proposed solutions.

What types of documents does a Business Analyst need to prepare?

A Business Analyst is required to prepare documentation including scope documents, workflow charts, requirement specifications, and whitepapers or research papers related to domain expertise.

How does this role contribute to knowledge management?

This role contributes to knowledge management by engaging with other BAs to share expertise, writing whitepapers, creating use cases for projects, and conducting market research to provide insights for ongoing projects.

What types of stakeholders does a Business Analyst interact with?

A Business Analyst interacts with internal stakeholders such as the pre-sales team, project managers, delivery teams, and QA, as well as external stakeholders including consulting partners and customers.

What competencies are required for this role?

Required competencies include domain/industry knowledge, leveraging technology, process excellence, and strong documentation and research orientation.

Is there a focus on teamwork in this role?

Yes, teamwork is crucial as the Business Analyst collaborates with various teams, including project managers, pre-sales, technical leads, and external partners to ensure cohesive delivery and solutioning.

What performance parameters are used to measure success in this role?

Success is measured by parameters such as customer engagement and delivery management metrics, knowledge management outputs like whitepapers, and overall quality of documentation and project outcomes.

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Wipro

Technology
Industry
10,001+
Employees
1945
Founded Year

Mission & Purpose

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.