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Business Analyst, Operations

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Corpay

Sep 16

  • Job
    Full-time
    Senior Level
  • Data
    Business, Operations & Strategy
  • Atlanta

AI generated summary

  • You need a bachelor's degree, 5+ years in workforce or quality management, advanced Excel skills, strong analytical abilities, and collaboration experience. Financial services background preferred.
  • You will develop workforce strategies, optimize efficiency, address customer complaints, resolve inefficiencies, map processes, monitor analytics, and lead quality management for continuous improvement.

Requirements

  • - Bachelor’s degree required.
  • - At least 5 years of experience in workforce management, process, and quality management, or data quality management.
  • - Advanced proficiency in MS Office, especially Excel.
  • - Strong analytical and problem-solving skills with experience in Lean and Six Sigma methodologies.
  • - Proven ability to collaborate across functional teams and deliver on key projects.
  • - Prior experience in financial services preferred.

Responsibilities

  • - Developing and implementing comprehensive workforce management strategies, including staffing models.
  • - Collaborating with department heads to optimize workforce efficiency.
  • - Investigating and addressing customer complaints and improving the customer experience.
  • - Working cross-functionally to resolve escalated inefficiencies.
  • - Providing process mapping and expertise on customer-facing processes.
  • - Designing and monitoring operational analytics and reporting standards.
  • - Leading and contributing to quality management framework creation, focusing on process control and continuous improvement.

FAQs

Do we support remote work?

Yes, we do remote work in a hybrid format.

What is the job title for this position?

The job title for this position is Business Analyst, Operations.

Where is the job located?

The job is located in Brentwood, TN.

What is the main responsibility of the Business Analyst in this role?

The main responsibility is to improve customer-facing processes and optimize internal operations that support customers.

What kind of experience is required for this position?

At least 5 years of experience in workforce management, process and quality management, or data quality management is required.

What educational qualifications are necessary for this job?

A Bachelor’s degree is required for this position.

What skills are crucial for success in this role?

Advanced proficiency in MS Office, strong analytical and problem-solving skills, and experience in Lean and Six Sigma methodologies are crucial for success.

Are there any specific industry experiences preferred for this role?

Yes, prior experience in financial services is preferred.

What kind of benefits does Corpay offer?

Corpay offers medical, dental, and vision benefits, 401k automatic enrollment, PTO, virtual fitness classes, and discounts on major providers.

Is Corpay an equal opportunity employer?

Yes, Corpay is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants.

What resources do employees receive to support their success in this role?

Employees receive a company-issued workspace and equipment, formal training to get started, and a monthly internet stipend.

How does Corpay promote a positive work culture?

Corpay promotes a fun, inclusive work culture with contests and prizes.

What are the key functions of the Business Analyst in terms of customer experience?

Key functions include investigating customer complaints, improving the customer experience, and providing process mapping expertise.

How can I apply for this position?

You can apply for this position by clicking the "Apply Now" link in the job description.

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Corpay

Finance
Industry
10,001+
Employees
2000
Founded Year

Mission & Purpose

Corpay is a global financial technology company that specialises in providing comprehensive payment and foreign exchange solutions for businesses. They offer services such as international payments, risk management, and currency exchange to streamline and optimise financial transactions for their clients. The ultimate mission of Corpay is to simplify and enhance the way businesses manage their global payments and currency needs, ensuring efficiency and cost-effectiveness. Their purpose is to empower organisations by delivering innovative financial solutions that improve their operational agility and financial performance in an increasingly complex global market.