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Business Analyst & Operations Executive

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Bose Corporation

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Logistics
    Business, Operations & Strategy
  • New Delhi
  • Quick Apply

AI generated summary

  • You should have strong analytical skills, expertise in inventory tracking, finance collaboration, customer support management, and experience with compliance and certification processes.
  • You will analyze sales data, track inventory, oversee customer support, manage service partner relationships, ensure compliance, and provide business insights for decision-making.

Requirements

  • Job Requirements
  • Daily Sell-in, Sell-Thru and Sell out reports for sales review meeting
  • Various business reports and Analysis as required by leadership or Managers
  • Weekly Reviews: GCD file update, Sell-thru deck - by partner, by category, Risks & Opportunities
  • Monthly Readiness Calls: Template owner, Savex data slides (Sell-in, Sell-thru & Sell-out), Category Slides (YTD & Projections)
  • Quarterly Readiness Calls: Template owner, Savex data slides (Sell-in, Sell-thru & Sell-out), Category Slides (YTD & Projections)
  • Track Inventory Levels & WOI: Sell in, sell thru, GRN (Goods Received Note), and closing inventory levels, Weeks of Inventory (WOI)
  • Track Full-Year Projections Against AOP: Sell-in, Sell-thru & Sell-out, Track Lag3, Lag1, Lag0 forecasts and differences, Track SKU and Category Level Performance Against AOP (Product Mix)
  • Finance Collaboration: Analyze projected GM% gaps between actual and target monthly
  • Flag issues for the sales team to adjust product mix for target GM%
  • Monitor third party service ops key performance indicators (KPIs) to track the performance of service operations and work with Global MGSC, Servify and Savex to improve these
  • Identify areas for process improvement to increase efficiency and effectiveness of service operations
  • Oversee customer support functions, ensuring timely and effective resolution of customer issues and inquiries and work with Servify and Global teams to find resolutions
  • Audit service delivery processes, including installation, maintenance, and repair of products and review and approve related costs
  • Manage relationships with service partner and distributor for service, ensuring they meet company standards and customer expectations. SPOC for Bose on all matters related to Service partner
  • Check and verify all service invoices and reimbursements to ensure accuracy and compliance with company policies
  • BIS/ETA & MRP labeling, coordinates India shipments from DDB1 and DSZN, and resolves customs clearance issues for partners, distributors etc
  • Supports government audit closures for old cases in India by working closely with the finance team to arrange required customs and shipping documents and information for the Indian government
  • Demand Planning: local reports and analysis related to forecasts - working with sales and demand planning to do analysis on the forecasts
  • Collaborate with global product compliance and certification teams
  • Manage local consultants and distributors to ensure timely submission of certification applications
  • Follow up with relevant ministries, certification bodies, and distributors to track the progress of certifications
  • Ensure all products meet local regulatory requirements and maintain up-to-date records of certifications
  • Provide regular updates to internal stakeholders on the status of compliance and certification processes

Responsibilities

  • Daily Sell-in, Sell-Thru and Sell out reports for sales review meeting
  • Various business reports and Analysis as required by leadership or Managers
  • Weekly Reviews: GCD file update, Sell-thru deck - by partner, by category, Risks & Opportunities,
  • Monthly Readiness Calls: Template owner, Savex data slides (Sell-in, Sell-thru & Sell-out), Category Slides (YTD & Projections),
  • Quarterly Readiness Calls: Template owner, Savex data slides (Sell-in, Sell-thru & Sell-out), Category Slides (YTD & Projections).
  • Track Inventory Levels & WOI: Sell in, sell thru, GRN (Goods Received Note), and closing inventory levels, Weeks of Inventory (WOI).
  • Track Full-Year Projections Against AOP: Sell-in, Sell-thru & Sell-out, Track Lag3, Lag1, Lag0 forecasts and differences, Track SKU and Category Level Performance Against AOP (Product Mix).
  • Finance Collaboration: Analyze projected GM% gaps between actual and target monthly.
  • Flag issues for the sales team to adjust product mix for target GM%.
  • Monitor third party service ops key performance indicators (KPIs) to track the performance of service operations and work with Global MGSC, Servify and Savex to improve these.
  • Identify areas for process improvement to increase efficiency and effectiveness of service operations.
  • Oversee customer support functions, ensuring timely and effective resolution of customer issues and inquiries and work with Servify and Global teams to find resolutions.
  • Audit service delivery processes, including installation, maintenance, and repair of products and review and approve related costs.
  • Manage relationships with service partner and distributor for service, ensuring they meet company standards and customer expectations. SPOC for Bose on all matters related to Service partner.
  • Check and verify all service invoices and reimbursements to ensure accuracy and compliance with company policies.
  • BIS/ETA & MRP labeling, coordinates India shipments from DDB1 and DSZN, and resolves customs clearance issues for partners, distributors etc.
  • Supports government audit closures for old cases in India by working closely with the finance team to arrange required customs and shipping documents and information for the Indian government.
  • Demand Planning: local reports and analysis related to forecasts - working with sales and demand planning to do analysis on the forecasts
  • Collaborate with global product compliance and certification teams.
  • Manage local consultants and distributors to ensure timely submission of certification applications.
  • Follow up with relevant ministries, certification bodies, and distributors to track the progress of certifications.
  • Ensure all products meet local regulatory requirements and maintain up-to-date records of certifications.
  • Provide regular updates to internal stakeholders on the status of compliance and certification processes.

FAQs

What are the primary responsibilities of a Business Analyst & Operations Executive at Bose?

The primary responsibilities include business analysis through daily and monthly reporting, tracking inventory levels and sales projections, monitoring supply chain operations, managing customer support functions, overseeing logistics and labeling support, and collaborating on product certifications.

What kind of reporting is required in this role?

The role requires daily sell-in, sell-thru, and sell-out reports, as well as various business reports as needed by leadership. It also involves updating weekly reviews, monthly readiness calls, and quarterly readiness calls that include detailed category and performance slides.

How is collaboration emphasized in this position?

Collaboration is essential, particularly with external retail partners, internal teams, and service partners. The role involves working closely with finance, sales, and demand planning teams, as well as global product compliance and certification teams to ensure all processes are aligned.

What tools or systems might I be using in this role?

You will likely work with various reporting tools for analytics, SQL for data querying, Microsoft Excel for tracking and reporting, and possibly other shared platforms for collaboration and communication within the team.

Is experience in supply chain operations important for this position?

Yes, experience in supply chain operations is important, as the role involves monitoring KPIs, identifying process improvements, and managing relationships with service partners and distributors.

Will I be involved in customer support functions?

Yes, overseeing customer support functions is part of the job. You will ensure timely resolution of customer issues and inquiries, working with global teams to find solutions.

What is the significance of product certifications in this role?

Managing product certifications is crucial to ensure that all products meet local regulatory requirements. This includes collaborating with compliance teams and local consultants to submit and track certification applications.

Are there opportunities to improve operational processes in this role?

Yes, identifying areas for process improvement to increase efficiency and effectiveness of service operations is a key responsibility of the role.

How does Bose approach diversity and inclusion in the hiring process?

Bose is committed to diversity and inclusion and aims to create an atmosphere where every candidate feels supported and empowered during the interviewing process. They provide reasonable accommodations to meet individual needs based on abilities.

What should I do if I need a reasonable accommodation during the application process?

If you believe you need a reasonable accommodation, you should send a note to wellbeing@bose.com to discuss your specific requirements.

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Bose Corporation

Sound Is Power

Manufacturing & Electronics
Industry
5001-10,000
Employees
1964
Founded Year

Mission & Purpose

Bose Corporation was founded in 1964 by Dr. Amar G. Bose, then a professor of electrical engineering at the Massachusetts Institute of Technology. Today, the company is driven by its founding principles, investing in long-term research with one fundamental goal: to develop new technologies with real customer benefits. Bose innovations have spanned decades and industries, creating and transforming categories in audio and beyond. Bose products for the home, in the car, on the go and in public spaces have become iconic, changing the way people listen to music.