Logo of Huzzle

Home

Matches

Explore

Manage

Business Manager

image

Park's Motor Group

2mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Stirling

AI generated summary

  • You must facilitate finance product sales, ensure customer satisfaction, resolve issues, meet objectives, monitor performance, and prevent financial crime while maintaining relationships and compliance.
  • You will facilitate finance and insurance sales, ensure customer satisfaction, manage issues, monitor performance, and comply with policies while training and reporting to management.

Requirements

  • To facilitate the sale of finance and insurance products for customers.
  • To ensure the highest level of customer satisfaction is achieved.
  • Meeting with or speaking to all customers who are in the process of purchasing a new or used vehicle in order to qualify their needs and requirements and to present the most suitable product solutions (also to undertake the Demands and Needs Statement).
  • Presents additional insurance products to customers (if suitable via Statement of Demands and Needs (SDN)).
  • Monitors overall department performance.
  • Achieve Park’s business plan objectives.
  • Ensure that TCF objectives & process are carried out thoroughly.
  • Maintain and develop good relationships with customers by meeting and exceeding their expectations.
  • Manages customer problems, complaints and difficult situations in relation to insurance and finance products, consequently resolving the issue to mutual satisfaction of the customer and Park’s Motor Group.
  • Collect relevant Management Information (MI).
  • Ensures that all Park’s Motor Group policies and objectives are followed.
  • Continually observing for instances of financial crime (Money Laundering & Fraud).
  • Ensure that all relevant training is carried out.
  • Report to General Manager & Group Business Manager & Group Sales Director.

Responsibilities

  • To facilitate the sale of finance and insurance products for customers.
  • To ensure the highest level of customer satisfaction is achieved.
  • Meeting with or speaking to all customers who are in the process of purchasing a new or used vehicle in order to qualify their needs and requirements and to present the most suitable product solutions (also to undertake the Demands and Needs Statement).
  • Presents additional insurance products to customers (if suitable via Statement of Demands and Needs (SDN)).
  • Monitors overall department performance.
  • Achieve Park’s business plan objectives.
  • Ensure that TCF objectives & process are carried out thoroughly.
  • Maintain and develop good relationships with customers by meeting and exceeding their expectations.
  • Manages customer problems, complaints and difficult situations in relation to insurance and finance products, consequently resolving the issue to mutual satisfaction of the customer and Park’s Motor Group.
  • Collect relevant Management Information (MI).
  • Ensures that all Park’s Motor Group policies and objectives are followed.
  • Continually observing for instances of financial crime (Money Laundering & Fraud).
  • Ensure that all relevant training is carried out.
  • Report to General Manager & Group Business Manager & Group Sales Director.

FAQs

What is the location of the Business Manager position?

The Business Manager position is located in Stirling.

Which franchise is this position associated with?

This position is associated with Douglas Park BMW & MINI.

What are the primary responsibilities of the Business Manager?

The primary responsibilities include facilitating the sale of finance and insurance products, ensuring customer satisfaction, resolving customer complaints, and monitoring overall department performance.

What kind of training will be provided?

Full manufacturer product training and accreditation will be provided.

What benefits does the company offer?

The company offers a company vehicle, 30 days of holiday per year, vehicle, parts and servicing discounts, and various employee support programs.

Is there an opportunity for career development?

Yes, there is an opportunity to build a career for life with a reputable company and develop into higher roles.

How many holidays are provided per year?

Employees are entitled to 30 days of holiday per year.

Are there any financial support benefits for employees?

Yes, there are financial and legal support options included in the employee assistance program.

What kind of discount programs are available for employees?

Employees can benefit from industry-leading discounts on new and used cars and discounted servicing.

Is there support for health and wellbeing?

Yes, the company provides 24/7 remote GP access, unlimited mental health support, and physiotherapy help and advice.

How does the company handle customer complaints?

The Business Manager is responsible for managing customer problems and complaints regarding insurance and finance products, resolving issues to the mutual satisfaction of the customer and Park’s Motor Group.

What is the reporting structure for the Business Manager?

The Business Manager reports to the General Manager, Group Business Manager, and Group Sales Director.

image

Park's Motor Group

Automotive
Industry
1001-5000
Employees
1971
Founded Year

Mission & Purpose

Park’s Motor Group is a private family-owned business which takes great pride in being Scotland’s leading independent motor group. Our dealerships cover a diverse range of manufacturers including; Bentley, BMW, BMW Motorrad, Dacia, Ford, Honda, Hyundai, Jaguar, Kia, Lamborghini, Land Rover, Lexus, Lotus, Maserati, Mazda, McLaren, MG, MINI, Nissan, Renault, Skoda, Suzuki, Toyota, Volvo and Volkswagen Aftersales. With an impressive range of vehicles and services at locations throughout Glasgow, Lanarkshire, Ayrshire, West Lothian, Fife, The Highlands, The Scottish Borders, Stirlingshire, Aberdeenshire, Perthshire, Arbroath, Brechin and North East Yorkshire, there is simply no comparison to Park’s Motor Group in the Scottish motoring industry.