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Business Operations Manager

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DXC Technology

1mo ago

  • Job
    Full-time
    Senior & Expert Level
  • People, HR & Administration
    Business, Operations & Strategy
  • Sydney
    Remote

AI generated summary

  • You need a relevant degree, workers' compensation knowledge in NSW, people management experience, financial acumen, project leadership, strategic planning skills, and proficiency in Microsoft Office.
  • You will manage claims processes, lead cross-functional teams, analyze data for improvements, optimize workflows, resolve issues, oversee staffing, and ensure compliance and cost-effectiveness.

Requirements

  • Relevant tertiary qualification in business or related discipline.
  • Technical knowledge of the workers compensation space, particularly within NSW
  • Knowledge of Government Contracts and Management
  • Proven people management experience at a senior level
  • Financial management
  • Demonstrated leadership in managing major projects or initiatives.
  • Demonstrated commitment to professional and ethical standards.
  • Persuasive with details and facts.
  • Experience analysing and interpreting statistical and performance-related data
  • Strategic ability and planning and execution skill
  • A sound understanding of each role position and function within the claims environment and the associated performance expectations and requirements of these roles
  • Knowledge and experience in organisational effectiveness and operations management implementing best practices.
  • Computer skills: Outlook, intermediate knowledge of the Microsoft Office suite, claims management systems.

Responsibilities

  • As a Business Operations Manager, you will oversee the day-to-day management of claims processes, ensuring efficiency, compliance, and cost-effectiveness. In this role, you will lead and coordinate cross-functional teams, streamline workflows, monitor claim progress, and resolve any issues that arise. By analysing data, you will identify trends, optimize operational strategies, and implement best practices to minimize costs while enhancing service delivery. Additionally, you will play a key role in workforce management, including the onboarding of new staff, ensuring adequate staffing levels, and fostering a high-performing team environment.

FAQs

What is the primary role of the Business Operations Manager at DXC?

The primary role of the Business Operations Manager is to drive and improve the performance of the Claims Operations team and its processes, ensuring efficiency, compliance, and cost-effectiveness in the management of workers' compensation claims.

Is prior experience in the workers' compensation space required?

Yes, technical knowledge of the workers' compensation space, particularly within New South Wales, is a required qualification for this role.

What kind of management experience is needed for this position?

Proven people management experience at a senior level is required, as the role involves leading and coordinating cross-functional teams.

What educational qualifications are necessary for applicants?

A relevant tertiary qualification in business or a related discipline is required for applicants for the Business Operations Manager position.

Are there opportunities for professional development within DXC?

Yes, DXC offers training and career opportunities that reflect their commitment to improving the lives of employees.

What type of work environment does DXC provide?

DXC fosters a 'people first' mindset and offers flexible working arrangements through a virtual-first approach, ensuring support for employees across multiple geographies.

Are there any specific computer skills required for this role?

Yes, applicants should have computer skills in Outlook, an intermediate knowledge of the Microsoft Office suite, and familiarity with claims management systems.

Is DXC an equal opportunity employer?

Yes, DXC is proud to be an equal opportunity employer and welcomes submissions from people from all walks of life.

How does DXC support its employees' social interests?

DXC provides a range of employee interest and social support groups, allowing employees to connect over shared passions.

What should candidates know about recruitment fraud related to this position?

Candidates should be aware that DXC does not make offers of employment via social media and never asks for money or payments from applicants during the recruitment process. More information on employment scams can be found through DXC's resources.

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DXC Technology

Delivering excellence for our customers and colleagues

Technology
Industry
1001-5000
Employees
2017
Founded Year

Mission & Purpose

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.