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Business Operations Manager

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Remitly

2mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Business, Operations & Strategy
  • Cork
  • Quick Apply

AI generated summary

  • You should have 4+ years in a fast-paced setting, strong analytical skills, passion for fintech, attention to detail, communication skills, and experience in managing outsourced services in regulated environments.
  • You will govern outsourcing performance, manage stakeholder collaboration, analyze data, execute projects, solve problems, mitigate risks, and develop scalable processes for efficiency.

Requirements

  • Proficiency in gathering and documenting business requirements.
  • A passion to do the right thing for the customer.
  • Business/commercial acumen; be able to prioritise differing demands based on highest impact
  • A love for working with data; Be able to build queries and dashboards
  • A solid track record of taking ownership and leading projects
  • 4+ years of work experience in a fast-paced environment having quickly assumed responsibilities
  • A strong desire to solve problems
  • Curiosity about how things work
  • Superior written and verbal communication
  • Strong attention to detail; The ability to go into as much detail as is required to understand a process/product/service
  • A demonstrated interest in fintech
  • Great relationship building skills
  • Experience working in multicultural environments; you adjust your communication based on team member role type and background
  • Self starter, highly driven, enthusiastic with a can do attitude, approachable and excellent team player.
  • Strong analytical and problem-solving abilities to address challenges and obstacles effectively.
  • Understanding of the EBA/CBI/FCA outsourcing guidelines and how they apply to a regulated entity.
  • Experience in managing outsourced services within a regulated environment and enhancing performance metrics will be considered an advantage

Responsibilities

  • Govern outsourcing performance for a given domain
  • Work cross functionally with a diverse range of stakeholders ensuring seamless, end-to-end delivery of outsourced services. Monitor and evaluate the performance of all outsourced service providers against the agreed-upon SLAs. Apply appropriate risk management process and internal controls to identify, measure, manage, monitor and report any risks associated with the agreed outsourcing arrangements.
  • Collect and analyse data related to outsourced activities across all areas, prepare comprehensive reports and dashboards for management, stakeholders and various committees and Board meetings.
  • Lead and execute business critical projects
  • Creatively solve problems
  • Plan for dependencies, anticipate risks, and mitigate blockers to ensure on-time delivery of assigned initiatives
  • Develop frameworks and processes that enable repetition and scalability
  • Articulate what great looks like and can analyse what is required to get there

FAQs

What is the primary location for the Business Operations Manager role?

The primary location for the Business Operations Manager role is in Ireland.

Who does the Business Operations Manager report to?

The Business Operations Manager reports to the European Chief Operating Officer.

What types of teams will the Business Operations Manager collaborate with?

The Business Operations Manager will collaborate with teams in Legal, Compliance, Business Management, Product, and other departments across Remitly's global offices.

What are some key responsibilities of the Business Operations Manager?

Key responsibilities include driving product and process changes to meet new regulatory obligations, documenting processes to identify improvements, and building a global playbook for managing outsourcing and vendor relationships.

What qualifications are required for the Business Operations Manager position?

Qualifications required include 4+ years of work experience in a fast-paced environment, business/commercial acumen, proficiency in gathering and documenting business requirements, and strong analytical and problem-solving abilities.

Is experience in fintech necessary for this role?

Yes, a demonstrated interest in fintech is required for the Business Operations Manager position.

Are there any specific outsourcing guidelines relevant to this role?

Yes, an understanding of the EBA/CBI/FCA outsourcing guidelines and their application to a regulated entity is considered a nice-to-have for candidates.

What benefits do employees receive?

Employees receive 34 days of vacation, group private medical insurance, group pension contributions, employee stock purchase plan (ESPP), mental health benefits, and learning and development benefits.

Is there a commitment to diversity and inclusion at Remitly?

Yes, Remitly is committed to nondiscrimination and creating an inclusive environment for all employees, celebrating diversity across their global organization.

What skills are emphasized for the Business Operations Manager role?

Skills emphasized include strong communication, attention to detail, relationship building, data analysis, and the ability to creatively solve problems.

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Remitly

We are united through our mission - to tirelessly deliver on our promise to immigrants sending money across the world.

Finance
Industry
1001-5000
Employees
2011
Founded Year

Mission & Purpose

Remitly is a company that provides digital remittance services, enabling individuals to send money internationally in a safe, convenient, and cost-effective manner. Their ultimate mission is to transform the lives of immigrants and their families by providing them with financial inclusion and empowerment. Remitly's purpose is to create a global financial system that is more inclusive, accessible, and fair, allowing people to seamlessly send and receive money across borders, bridging the gap between loved ones and promoting economic opportunities worldwide.

Benefits

  • Continuing Education or Travel Stipend

    Spend up to $1,000 per year on costs related to continuing education or on travel to countries Remitly serves, allowing you to gain insights to our customer’s journeys.

  • Office Culture

    All of our office spaces offer our employees a place to collaborate and celebrate. With locally sourced artwork and vibrant designs, they create an environment that all can enjoy.

  • Flexible PTO, Schedules and Leaves

    Fill your cup up outside of work and take advantage of our generous paid time off policies, leave policies, and flex working hours to ensure you are able to meet the demands of life outside of work.

  • DEI Learning Opportunities

    Tap into the learning routines, resources and affinity groups Remitly provides to help you further your own DEI journey.