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Business Systems Supervisor

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City of Boise

3mo ago

  • Job
    Full-time
    Mid & Senior Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Boise

AI generated summary

  • You need a relevant Bachelor's degree, 3 years in process improvement/business analysis, experience in process mapping, project management, and managing teams, plus a valid driver's license.
  • You will lead business systems oversight, enhance processes, manage projects, resolve technical issues, develop standard procedures, analyze workflows, and supervise staff.

Requirements

  • Bachelor’s degree in business administration/management, computer science, or a related field and
  • 3 years of progressively responsible experience in process improvement, knowledge management, business analysis, project management, supervising staff, or
  • equivalent combination of education and/or experience.
  • process mapping methodologies and technologies;
  • supervising business system configuration decisions and testing of existing systems;
  • Visio, Nintex Process Mapping or other process mapping software;
  • business analysis principles;
  • research and report writing;
  • project management methodologies;
  • general office practices and procedures; and
  • computer usage including related software.
  • plan, coordinate, and develop workflow processes;
  • supervise a diverse team and resolve personnel issues;
  • resolve challenges and respond to unforeseen issues;
  • communicate effectively in the English language at a level necessary for efficient job performance; and
  • perform all essential functions as assigned by an authorized employee, supervisor and/or manage with or without reasonable accommodation.
  • Individuals must be capable of operating vehicles safely and have an acceptable driving record.
  • 5 years of documenting and analyzing business systems & processes.
  • 3 years of experience process mapping business processes.
  • Experience with SharePoint Design and Administration.
  • Valid state-issued driver's license.
  • Applicants must be able to pass:
  • City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
  • Driving Record Check

Responsibilities

  • Provides oversight and leadership to the business systems and knowledge management areas for the Public Works Department.
  • This position supervises the systems and process teams to improve systems capabilities, promote continuous process improvement, manage projects, and manage the Public Works knowledge base.
  • This position works under limited supervision.
  • Leads implementation, configuration and support efforts of various department business systems. Works collaboratively with systems analysts and other departments to resolve technical issues and perform system enhancements, upgrades, user testing, training, and adoption of new features.
  • Leads the development and maintenance of standard operating procedures, knowledge-based content, self-service tools, and content management websites.
  • Analyzes current business policies, processes, procedures, and workflow design as they relate to business systems and makes recommendations for improvement.
  • Develops business requirements for any software interfaces, configuration needs, or related integration needs.
  • Performs full range of duties (with appropriate managerial review), including hiring, evaluating, promoting, and assigning duties; correcting inappropriate actions or behavior through communication and coaching, initiating discipline or termination as needed; and overseeing employees or a group. Performs the tasks of subordinate employees, as needed.

FAQs

What are the primary responsibilities of the Business Systems Supervisor?

The Business Systems Supervisor provides oversight and leadership to business systems and knowledge management, supervises systems and process teams, improves systems capabilities, promotes continuous process improvement, and manages projects within the Public Works Department.

What qualifications are required for this position?

Candidates must have a Bachelor's degree in business administration/management, computer science, or a related field, along with 3 years of progressively responsible experience in process improvement, knowledge management, business analysis, project management, or supervising staff, or an equivalent combination of education and experience.

What skills are necessary for success in this role?

Successful candidates should have knowledge of process mapping methodologies, business analysis principles, project management methodologies, and experience with relevant software such as Visio and Nintex Process Mapping. They should also have strong communication skills and the ability to supervise a diverse team.

What are the preferred qualifications for this position?

Preferred qualifications include 5 years of experience documenting and analyzing business systems and processes, 3 years of experience in process mapping, and experience with SharePoint Design and Administration.

Are there any special requirements for applicants?

Yes, applicants must be able to pass a background check, which includes a criminal history check and reference checks, driving record checks, and must possess a valid state-issued driver's license.

What does the working environment look like for this position?

The work environment includes inside conditions, with occasional physical effort such as lifting/carrying up to 20 pounds and moderate noise levels. Accommodations may be made for individuals with disabilities.

What benefits are offered to employees in this position?

Employees enjoy a zero-premium healthcare option for themselves and their families, a retirement plan with lifetime annuity and investment matching, a cash-incentive wellness program, public employee student loan forgiveness, paid parental leave, and more.

Is experience in process mapping necessary for this role?

While it is not mandatory, having 3 years of experience in process mapping business processes is preferred for this position.

How does this position contribute to the City of Boise’s Public Works Department?

The Business Systems Supervisor helps ensure that the department's technological needs are met, supports system enhancements, and promotes continuous process improvement to facilitate efficient public services such as clean water and recycling programs.

What kind of projects will the Business Systems Supervisor manage?

The supervisor will lead projects related to the implementation and enhancement of various department business systems, including system upgrades, workspace automation, and knowledge management initiatives.

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City of Boise

Creating a city for everyone.

Government
Industry
1001-5000
Employees
1863
Founded Year

Mission & Purpose

We are dedicated to creating a city for everyone. Our team is 1600 people strong and is one of the largest employers in the area. Guided by a mission that keeps us focused on our community, our environment and our economy, we are passionate professionals who dream big and work hard. Our shared values are simple and we believe in them: One City, One Team – for the Greatest Good, Community Experience with “WOW”, and lastly, There’s Nothing We Can’t Do Better. From maintaining parks, to protecting the public, to designing water renewal systems, our entire organization is driven by the knowledge that every day when we go to work, we help to enhance what is loved most about Boise for generations to come