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Cafe Manager

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Morrisons

2mo ago

Applications are closed

  • Job
    Full-time
    Senior Level
  • Hospitality & Retail
  • Bradford

Requirements

  • Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.
  • What do we need from you?
  • Experience of managing a team in a fast paced environment
  • You will need to be a great communicator who can share knowledge, experience and best practices
  • You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
  • You must be adaptable to change, whilst being able to challenge effectively
  • As a Manager, you will actively listen to and respond effectively to customers and colleagues

Responsibilities

  • Listen and respond to our customers feedback and react accordingly
  • Ensure market leading availability across the store.
  • Work with the other Managers in store to lead a supportive and performance driven department
  • Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
  • Deliver training to ensure team have the capability and confidence to deliver their role
  • Enable colleagues to work with confidence across various departments
  • Identify and develop talent within the department
  • Build effective relationships with other operating departments
  • Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
  • Take a leadership role within the store
  • Ensure resource is planned thoroughly

FAQs

What is the role of a Cafe Manager?

The Cafe Manager leads and empowers colleagues to prioritize customer service and deliver outstanding customer experiences, while managing operations in collaboration with the Store Manager.

What are the primary responsibilities of a Cafe Manager?

The primary responsibilities include responding to customer feedback, ensuring product availability, managing team schedules and performance, delivering training, identifying talent, and leading the department to achieve performance targets.

What kind of experience is required for this position?

Candidates should have experience managing a team in a fast-paced environment, ideally in the retail, hospitality, service industry, or travel & tourism sectors.

What skills are important for a Cafe Manager?

Important skills include strong communication abilities, relationship-building, adaptability to change, problem-solving skills, and active listening to both customers and colleagues.

Will the Cafe Manager need to collaborate with other departments?

Yes, the Cafe Manager is expected to build effective relationships with other operating departments and work collaboratively to lead a performance-driven environment.

How does the Cafe Manager ensure team effectiveness?

The Cafe Manager delivers training to colleagues to enhance their capabilities and confidence, and manages people routines to ensure that performance and talent are adequately supported.

What is the importance of customer feedback in this role?

Customer feedback is essential for improving service quality; the Cafe Manager listens to and reacts to feedback to enhance the customer experience and drive satisfaction.

What leadership qualities are expected from a Cafe Manager?

A Cafe Manager should demonstrate leadership by working with purpose, motivating the team, and taking accountability for department performance while also enabling colleagues to work confidently across various areas.

Is flexibility important for the Cafe Manager role?

Yes, flexibility is crucial as the Cafe Manager must adapt to changes in the pace of the work environment and effectively challenge processes when necessary.

What does it mean to take a leadership role within the store?

Taking a leadership role involves guiding and supporting team members, setting performance standards, and ensuring all colleagues work towards shared departmental and store goals.

Morrisons

Retail & Consumer Goods
Industry
10,001+
Employees
1899
Founded Year

Mission & Purpose

Our team of friendly faces works as one to provide shopping trips and a career experience you won’t find anywhere else. Together we work the Morrisons way. Constantly looking to do things even better, we work in partnership with our communities, colleagues, suppliers and British farmers to provide our customers with the freshest food at great value for money. Our people ‘Make Morrisons’. Our team spirit really is hard to beat. At the top of our game in all kinds of roles, we work as one team in our stores, distribution centres, manufacturing sites and Head office. In return for looking after our customers, we look after our people with great perks, lots of career opportunities and the training and support everyone needs to be the best they can be.

Benefits

  • Salaries

    We offer highly competitive salaries and regularly review them so they reflect your contribution and achievements.

  • Company pension

    We have a fantastic pension scheme that all our colleagues can join. Together with a generous company contribution, your contributions are invested to help you save for your future. At the default rate, Morrisons pays the majority and there are two tiers available to all colleagues; pay more and the company pays more too!

  • Life assurance

    We offer a Life Assurance Scheme, more commonly known as a 'Death in Service' benefit. All our colleagues are entitled to this benefit from their first day of permanent employment with us, subject to eligibility rules. If you're an active member of the pensions scheme, 'Death in Service Benefit' is four times your annual salary. If you're not a member of the pension scheme, you're still entitled to the benefit at 1 times your annual salary.

  • Healthcare cash plan

    Our exclusive health care cash plan, provided by Sovereign Health Care, offers colleagues a helping hand with everyday health care costs. It pays tax free cash back on a range of everyday health care costs including glasses, contact lenses, dental treatment, prescription charges, physiotherapy and much more.

  • Wellbeing with Vita health