FAQs
What is the role of a Cafe Manager at Morrisons?
The Cafe Manager at Morrisons is responsible for leading and empowering colleagues to deliver outstanding customer service, managing people routines, responding to customer feedback, ensuring market leading availability, and training team members. They will also work closely with the Store Manager and other departments to drive performance and achieve targets.
What kind of environment does the Cafe Manager work in?
The Cafe Manager works in a fast-paced retail environment, specifically within the cafe section of the store, where they serve hundreds of customers daily with food and beverage offerings.
What qualifications or experience do I need to apply for this position?
Applicants should have experience managing a team in a fast-paced environment, strong communication skills, the ability to build and maintain relationships with key stakeholders, adaptability to change, and a passion for delivering exceptional customer service.
What benefits can I expect as a Cafe Manager at Morrisons?
The benefits include a competitive salary, excellent training and support, a generous bonus scheme, an attractive pension plan, private healthcare, a 10% discount card for friends and family, and various family-friendly policies, including lengthy maternity and adoption leave.
How does Morrisons support the development of its colleagues?
Morrisons invests in colleagues through industry-leading training programs, providing opportunities for advancement within the company, and supporting those who show potential to rise to higher positions, as many store managers have progressed from entry-level roles.
What is Morrisons’ approach to customer feedback?
Morrisons encourages Cafe Managers to listen and respond to customer feedback actively, allowing them to react accordingly and improve the customer experience continually.
Is previous experience in retail necessary for this role?
While previous experience in retail is beneficial, candidates from hospitality or service industries are also encouraged to apply, provided they have a passion for customer service.
How does the Cafe Manager contribute to the overall success of the store?
The Cafe Manager drives performance by leading and motivating their team, ensuring that customers receive exceptional service, and achieving departmental targets, all of which contribute to the store’s overall success.
What does the training for a new Cafe Manager entail?
Training for a new Cafe Manager includes developing the capability and confidence of team members, familiarizing them with store operations, leadership skills, customer service techniques, and compliance with health and safety regulations.
Are there opportunities for career progression within Morrisons?
Yes, Morrisons supports career progression, and many of its management positions are filled by individuals who started in entry-level roles within the company, reflecting its commitment to internal development and promotion.