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Call Centre Executive

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SellAnyCar.com

Aug 13

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Dubai

Requirements

  • - Arabic- and English-Speaker.
  • - Ability to manage multiple tasks concurrently, including complex projects.
  • - Ability to effectively communicate to all levels of the organization and external parties including customers and prospective customers.
  • - Strong working knowledge of MS Suite (Excel, Access, Word).
  • - Self-motivated and self-directed, with a positive attitude.
  • - Experience in a customer-driven environment.
  • - Accepts responsibility, accountability and takes pride in work.
  • - Critical and creative thinking are essential.
  • - Must have a flexible schedule and be willing to work varied hours and days.
  • - Telesales background is preferred.
  • - Preferably with own visa.

Responsibilities

  • - Actively call cold Dealers and make them participate in car auctions.
  • - Achieve calling and lead generation targets.
  • - Should have good convincing and sales ability to close deals.
  • - Answer calls/handle customer inquiries/route calls to appropriate department/document all call information according to standard operating procedures.
  • - Monitoring service levels and contact center volumes to make recommendations for real-time queue management.
  • - Responsible for escalating and tracking contact center-impacting events such as system outages, access issues and volume changes.
  • - Ensuring that the contact center meets daily and interval goals.
  • - Implementing customer win-back strategies.
  • - Implementing CRM campaigns.
  • - Creating analyses and reports.

FAQs

What is the primary role of a Call Centre Executive at SellAnyCar.com?

The primary role is to provide customers and dealers with a world-class experience by handling inquiries, making cold calls to dealers, achieving lead generation targets, and improving overall customer satisfaction.

What qualifications are required for this position?

Candidates must be fluent in Arabic and English, able to manage multiple tasks, have strong communication skills, a working knowledge of MS Suite, and preferably have experience in telesales and a customer-driven environment.

Is telesales experience necessary for this role?

While it is preferred, candidates with a strong customer service background may also be considered.

Are there any specific personality traits desired for this position?

Yes, desired traits include being a self-starter, having strong time management skills, customer focus, accountability, teamwork, and the ability to learn quickly.

What kind of working hours can a candidate expect?

Candidates should have a flexible schedule and be willing to work varied hours and days.

Does SellAnyCar.com provide training for new hires?

Yes, training is typically provided to ensure that new hires are well-equipped to meet their responsibilities and maintain company standards.

Will I be required to create reports and analyses as part of my job?

Yes, creating analyses and reports is part of the job responsibilities for the Call Centre Executive.

Is a personal visa required for this role?

Yes, having your own visa is preferred for candidates applying for this position.

What are the main tasks that the Call Centre Executive will perform?

Main tasks include making cold calls to dealers, handling customer inquiries, monitoring call volumes, implementing customer win-back strategies, and documenting call information as per company procedures.

How does the company handle customer complaints?

The Call Centre Executive is responsible for routing calls to the appropriate department and escalating issues as necessary, ensuring all customer complaints are addressed promptly.

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SellAnyCar.com

We buy any car in 30 minutes.

Retail & Consumer Goods
Industry
201-500
Employees

Mission & Purpose

SellAnyCar.com is the Middle East's first and largest car buying service, which offers FREE and instant online car valuation, FREE car inspection, a GUARANTEE to purchase ANY car within 30 minutes, pay you immediately and take care of all the paperwork. Whatever the make, model, age or condition – SellAnyCar.com will buy any car. Entrepreneur magazine Middle East awarded SellAnyCar.com as the "Fastest Growing Company in the Middle East"​. It has also been awarded by Arabian Business magazine as "Digital Business of the Year"​, while the National newspaper sees it among a handful of tech companies to "have the potential to break the $1bn barrier"​. In May 2015, SellAnyCar.com has additionally been recognised as "Technology Innovator of the Year"​ in Saudi Arabia, in the presence of HRH Prince Khaled bin Alwaleed bin Talal Al Saud. Saygin Yalcin, Founder & CEO of SellAnyCar.com, says that “Selling a car used to be a lengthy and risky process. Consumers were not sure about their car’s real values, needed to arrange too many appointments with time-wasters or might have ended up getting ripped off. SellAnyCar.com makes selling any car easy, fair and quick. You can literally find out your car’s value within 15 seconds, sell your car and get paid during your lunch break. We are located in all major cities all over the country and are the biggest car buyer in the region.”