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  • Job
    Full-time
    Entry, Junior & Mid Level
  • People, HR & Administration
    Healthcare
  • Derby

Requirements

  • - Administrative, reception, customer service, or call centre experience
  • - Excellent telephone & interpersonal skills
  • - Commitment to customer/patient care
  • - Flexible approach to working

Responsibilities

  • As a Call handler your main responsibilities will be mainly be answering the telephone to book or re-arrange patients appointments and general office duties to ensure the smooth running of our service.
  • Duties will be varied and will include inputting data on to Trust computer systems, reception cover as well as other clerical duties required to support the efficient and effective running of the department.

FAQs

What are the working hours for this position?

This is a part-time role requiring 28.5 hours per week, worked over five days; Monday and Tuesday from 09:00 to 17:00, and Wednesday, Thursday, and Friday from 12:30 to 17:00.

Is experience required for this role?

Yes, candidates should have experience in administrative, reception, customer service, or call centre roles.

Will I receive training for this position?

Yes, full training will be provided to ensure you can perform your duties effectively.

Are there any specific skills required for this job?

Excellent telephone and interpersonal skills, as well as a commitment to customer/patient care, are essential for this role.

What are the main responsibilities of a Call Handler?

The main responsibilities include answering telephone calls to book or rearrange patient appointments, performing general office duties, inputting data on Trust computer systems, and covering reception as required.

How does the Trust support its staff?

The Trust offers development opportunities, including professional and leadership development, ongoing support from recruitment to joining the team, and various staff benefits like an employee assistance programme and discounted gym membership.

What is the closing date for applications?

The closing date for applications is 19th September 2024.

When will the interviews be conducted?

Interviews are scheduled for 3rd October 2024.

Who should I contact for further details or informal visits?

You can contact Sharon Anduiza, the Team Leader, via email at sharon.pashley@nhs.net or by telephone at 01332 254665.

#TeamUHDB

Science & Healthcare
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10,001+
Employees
2018
Founded Year

Mission & Purpose

University Hospitals of Derby and Burton NHS Foundation Trust was formed on 1 April 2018 to bring together our five hospitals – in Derby, Burton, Lichfield and Tamworth – to provide the highest quality care to patients across southern Derbyshire and south east Staffordshire.  Our aim is to deliver outstanding care for local people as we bring together the expertise of our 12,000 staff across our five hospital sites.