FAQs
What are the working hours for this position?
This is a part-time role requiring 28.5 hours per week, worked over five days; Monday and Tuesday from 09:00 to 17:00, and Wednesday, Thursday, and Friday from 12:30 to 17:00.
Is experience required for this role?
Yes, candidates should have experience in administrative, reception, customer service, or call centre roles.
Will I receive training for this position?
Yes, full training will be provided to ensure you can perform your duties effectively.
Are there any specific skills required for this job?
Excellent telephone and interpersonal skills, as well as a commitment to customer/patient care, are essential for this role.
What are the main responsibilities of a Call Handler?
The main responsibilities include answering telephone calls to book or rearrange patient appointments, performing general office duties, inputting data on Trust computer systems, and covering reception as required.
How does the Trust support its staff?
The Trust offers development opportunities, including professional and leadership development, ongoing support from recruitment to joining the team, and various staff benefits like an employee assistance programme and discounted gym membership.
What is the closing date for applications?
The closing date for applications is 19th September 2024.
When will the interviews be conducted?
Interviews are scheduled for 3rd October 2024.
Who should I contact for further details or informal visits?
You can contact Sharon Anduiza, the Team Leader, via email at sharon.pashley@nhs.net or by telephone at 01332 254665.