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Campus Operations Assistant

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Northeastern University

Sep 18

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Toronto
  • Quick Apply

AI generated summary

  • You need a high school diploma, one year of relevant experience, strong organizational and communication skills, customer service ability, and proficiency in Microsoft Office. Higher education experience preferred.
  • You will serve as a point of contact for campus operations, assist with administrative tasks, provide customer service, support events, and ensure a positive experience for visitors and attendees.

Requirements

  • High school diploma (or equivalent) required.
  • Minimum of one-year related experience with a demonstration of increasing responsibilities.
  • Effective time management, highly organized, and detail oriented.
  • Strong multitasking, organizational, and communication skills.
  • Strong planning, and customer (internal and external) service skills.
  • Demonstrated integrity, dependability, judgment, teambuilding and resourcefulness to establish and maintain collaborative working relationships with multiple groups.
  • Must have proficient computer skills with experience in or ability to learn Microsoft Word, Excel, PowerPoint, Outlook, and database management.
  • Experience in higher education preferred.

Responsibilities

  • Campus Operations - 70 %
  • Under the direction of the Operations Coordinator, serves as a primary point of contact, internally and externally, for all activities related to campus
  • Act as a liaison and providing hospitality to incoming visitors which could include students and staff from other locations, business partners, and prospective students
  • Complete administrative duties, including but not limited to assisting faculty with printing handouts, organizing marketing materials, and maintaining campus inventory
  • Provide customer service and answer general questions of students and faculty, which may include troubleshooting technical issues and assisting with classroom technology
  • Trained in all safety procedures and systems, including RAVE, CPR/AED, building access, emergency facilities processes, etc.
  • May serve as Operations point person while on duty
  • Other duties as assigned
  • Event Support - 30%
  • Serve as campus event assistant, serving the needs of internal and external constituents
  • Remain accessible throughout the event for emergencies, questions, concerns, information, and assistance that pertains to event/program. Serve as host at registration table
  • At times, assist Event Specialist in planning and producing major events
  • Assist in event set up and break down
  • Monitor events to ensure a positive, professional experience for all attendees and provide additional support as needed
  • Other duties as assigned

FAQs

What are the working hours for the Campus Operations Assistant position?

The working hours include flexible day, evening, and weekend shifts, up to 40 hours per week, depending on the campus schedule.

What qualifications are required for this position?

A high school diploma (or equivalent) is required, along with a minimum of one year of related experience, effective time management skills, and strong customer service abilities.

Is experience in higher education preferred for this role?

Yes, experience in higher education is preferred.

What types of duties will the Campus Operations Assistant be responsible for?

The duties include front desk responsibilities, assisting faculty with administrative tasks, providing customer service, event support, and ensuring the successful operation of the campus during class sessions and events.

What is the hourly pay for the Campus Operations Assistant position?

The rate of pay is $24.68 CDN per hour.

Is this position eligible for benefits?

Yes, the position is benefit eligible.

Where will the Campus Operations Assistant be required to work?

All work shifts are in person, on campus, at either 100 King Street West or 375 Queen Street West in Downtown Toronto.

What supporting skills are important for the Campus Operations Assistant role?

Important skills include strong multitasking, organizational and communication skills, as well as proficient computer skills in Microsoft Word, Excel, PowerPoint, and Outlook.

Can the Campus Operations Assistant expect to assist with event planning?

Yes, the Assistant may assist the Event Specialist in planning and producing major events, as well as providing support during those events.

Will training be provided for safety procedures?

Yes, the Campus Operations Assistant will be trained in all safety procedures and systems related to the campus operations.

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Northeastern University

Northeastern is a global, experiential, research university built on a tradition of engagement with the world.

Education
Industry
5001-10,000
Employees

Mission & Purpose

Founded in 1898, Northeastern is a global research university with a distinctive, experience-driven approach to education and discovery. The university is a leader in experiential learning, powered by the world’s most far-reaching cooperative education program. We integrate classroom study with opportunities for professional work, research, service, and global learning in more than 100 countries. The same spirit of collaboration guides a use-inspired research enterprise focused on solving global challenges in health, security, and sustainability. Northeastern offers a comprehensive array of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools, and select graduate programs at campuses in Boston, Charlotte, N.C., San Francisco Bay Area, Seattle, and Toronto. Campuses in Burlington, MA, and Nahant, MA, are home to research institutes for homeland security and coastal sustainability, respectively.