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Case Administrator, Yorkshire and The Humber Probation Service, North and North East Lincolnshire, Part time

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HM Prison and Probation Service

1mo ago

  • Job
    Full-time
    Entry Level
  • Government & Politics
    People, HR & Administration

AI generated summary

  • You must adapt quickly, use your initiative, multitask effectively, embrace Agile, collaborate across teams, and confidently communicate in English (or Welsh in Wales).
  • You will maintain case records, manage communications, organize appointments, support offender management, ensure Health and Safety compliance, and handle financial records.

Requirements

  • You’ll love learning new things and can adapt to meet the needs of our organisation.
  • You’ll be prepared to use your own initiative and enjoy working as part of a team.
  • Multitasking will be second nature, ensuring tight deadlines are met.
  • You’ll use Agile methodologies and promote a culture of continuous improvement.
  • You will be at ease working closely with other teams collaborating across diverse business areas with a range of people.
  • An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.

Responsibilities

  • Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
  • Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
  • Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
  • Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
  • Provide cover for an effective and efficient reception and telephone enquiry service.
  • Act as single point of contact within unit for specialist area of work as required.
  • Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
  • Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
  • Carry out enforcement administration as required.
  • Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
  • Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
  • Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
  • Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
  • Undertake specific Visor administration tasks in accordance with the procedures.
  • Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
  • Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
  • Provide cover within the unit and to other units within the LDU and Division as appropriate.
  • Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.
  • Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
  • To work within the aims and values of PS and HMPPS.

FAQs

What is the job title for this position?

The job title is Case Administrator.

What is the location of the job?

The position is based at NMS New Chase Court, DN31 1XD, and NPS UNIT 1 SCUNTHORPE, DN15 6JH.

What are the working hours for this role?

This is a part-time position.

What is the salary range for this job?

The salary range is £23,250 - £25,210, pro-rata.

What type of contract is offered for this job?

The contract type is permanent.

What are the key responsibilities of a Case Administrator?

Key responsibilities include providing administrative support, maintaining accurate records, assisting with referrals and communications, and supporting Senior Probation Officers.

Are there opportunities for progression within this role?

Yes, there are great training support and opportunities for progression within the Probation Service.

What benefits are offered to employees in this role?

Benefits include access to learning and development, flexible working options, a Civil Service pension with employer contributions, annual leave, and public holidays.

Is prior experience required for this role?

The job description does not specify required experiences, but strong organisational and communication skills are necessary.

What is the process for selecting candidates for this position?

Candidates are assessed against behaviours, strengths, and experience during the selection process.

Will the successful candidate be subject to any security checks?

Yes, successful candidates must undergo a criminal record check and complete baseline personnel security standard checks.

What are the nationality requirements for applicants?

The job is open to UK nationals, Republic of Ireland nationals, Commonwealth citizens with the right to work in the UK, and certain EU nationals under specific conditions.

Is training provided for new employees?

Yes, training and support are provided to help employees develop in their role.

How can candidates apply for this job?

Candidates can apply through the provided link on the job advert website.

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HM Prison and Probation Service

Preventing victims by changing lives.

Government
Industry
10,001+
Employees

Mission & Purpose

The Prison and Probation Service in the UK is responsible for the management of prisons and the supervision of offenders in the community. Their ultimate mission is to protect the public by reducing reoffending and ensuring offenders are safely and securely managed. Their purpose is to support rehabilitation, provide opportunities for offenders to reform, and ensure they are prepared for successful reintegration into society. The service is committed to maintaining safety, security, and effectiveness in the criminal justice system.