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Case Manager, People Relations

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Electronic Arts (EA)

2mo ago

  • Job
    Full-time
    Senior Level
  • Consulting
    People, HR & Administration
  • Redwood City
    Remote

AI generated summary

  • You have 8+ years in investigations, strong writing and communication skills, expertise in difficult conversations, data proficiency, HR knowledge, and a relevant degree.
  • You will investigate employee concerns, maintain confidentiality, collaborate with Legal and HR, track case trends, advise on workplace strategies, and enhance employee relations training.

Requirements

  • You have experience conducting investigations related to allegations of discrimination, harassment and retaliation and other policy violations.
  • You have advanced writing and communication skills with experience issue spotting, preparing investigation reports, and providing constructive feedback.
  • You have expertise with difficult conversations, including maintaining composure and demonstrating empathy while achieving productive resolution.
  • You are proficient using data to identify insights that guide action.
  • You are able to navigate ambiguity, implement solutions and maintain effective relationships with multiple stakeholders at all stages of the investigation process.
  • You have enthusiasm and interest in participating in the continued building of a newer COE.
  • You have a genuine desire to provide and promote a fair and positive experience and inclusive culture.
  • Experience preparing position statements or other legal documents is beneficial.
  • Bachelor's Degree in related field
  • 8+ years of experience investigating and/or advising on complex employment law-related matters.
  • Experience supporting multiple sites is beneficial.
  • Knowledge and application of relevant HR best practices, employment law standards and workplace investigative protocols.
  • Occasional travel may be required.

Responsibilities

  • Promptly, objectively, and thoroughly investigate and resolve sensitive employee concerns and escalated conflicts.
  • Maintain trust in PR’s process by upholding confidentiality, ensuring employees feel heard, providing appropriate follow up, and setting clear expectations with employees on the scope and purpose of the investigation.
  • Analyze witness accounts and documentary evidence, update team case management system, maintain accurate notes, prepare in-depth case reports, and draft executive summaries.
  • Partner with EA’s Legal department and People Experience (HR) throughout the investigative process and share case insights and recommendations for resolution that incorporate local legislation/regulations, company policies, and EA values.
  • Advise People Experience partners on interventions to address workplace concerns, de-escalate conflict, and create customized workplace restoration strategies following an investigation to provide lasting resolution.
  • Identify case trends and work with the Workforce Engagement team on proactive policy implementation that manages risk and reflects company culture.
  • Prepare and facilitate training and other consultative materials to enhance employee relations skill set among People Experience partners and People Managers.
  • Recommend process enhancements to increase PR efficacy and support the continued creation of best-in-class COE.

FAQs

Do we support remote work?

Yes, this position is remote-based, allowing for a flexible work arrangement.

What qualifications are required for the Case Manager position?

A Bachelor's Degree in a related field and 8+ years of experience investigating and/or advising on complex employment law-related matters are required.

What types of investigations will the Case Manager handle?

The Case Manager will handle investigations related to retaliation, discrimination, bullying, harassment, and other workplace conflicts.

Is prior experience in legal documentation beneficial for this role?

Yes, experience in preparing position statements or other legal documents is beneficial for this role.

What is the pay range for this position in California?

The pay range for this position in California is $122,400 - $176,300 USD, depending on location.

Are there opportunities for training and development in this role?

Yes, the Case Manager will prepare and facilitate training and consultative materials to enhance employee relations skills among People Experience partners and People Managers.

What benefits are offered to regular full-time employees?

Benefits include paid time off, sick time, paid company holidays, medical/dental/vision insurance, life insurance, disability insurance, and a 401(k) plan.

Will the Case Manager need to travel occasionally?

Yes, occasional travel may be required for this position.

How does Electronic Arts ensure inclusion in its workplace?

Electronic Arts is committed to fostering an inclusive culture and will consider qualified applicants regardless of various protected characteristics.

Who will the Case Manager report to?

The Case Manager will report to the Director of People Relations.

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Electronic Arts (EA)

Entertainment Providers

Technology
Industry
10,001+
Employees

Mission & Purpose

Electronic Arts (EA), is a prominent video game company that specialises in the development and publishing of interactive entertainment software. Their primary focus revolves around creating engaging and immersive gaming experiences across various platforms, including consoles, PC, and mobile devices. EA's overarching goal is to captivate gamers worldwide by producing high-quality games that not only entertain but also connect people through shared digital adventures. They strive to push the boundaries of creativity and innovation in the gaming industry, continually seeking new ways to engage and delight players while fostering a global gaming community.

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