Case Manager, Reception & Placement

Church World Service

Aug 9

Applications are closed

Job
Full-time
Mid Level
Houston
Remote

Requirements

Education:
BA degree or equivalent professional experience in lieu of degree.
Experience:
3 year’s of previous work experience with refugee or immigrant-related services, or in social services.
Skills:
Ability to maintain regular ongoing communication with program coordination staff, newly arriving refugee individuals/families, local service providers, etc.
Demonstrated success working and communicating effectively in a multi-cultural environment.
Self-starter with excellent analytical skills combined with the demonstrated ability to multi-task, prioritize duties, and work efficiently.
Fluent in English, both spoken and written; preferred bilingual ability in primary caseload language for assigned ethnic community group such as Pashto, Dari, Russian and/or Ukrainian.
Proficient in Microsoft Office applications (Word, Excel, Outlook).
Valid driver’s license, access to a reliable vehicle with current insurance, ability to drive an Us Together passenger van preferred.

Responsibilities

Responsibilities Include, But Are Not Limited To:
Assist program coordination team with initial housing arrangements for new R&P arrivals within assigned ethnic community groups; this includes housing agreements, furniture delivery, utility setups, etc.
Maintain regular, ongoing communication with US-ties/anchors for newly arrived individuals/families within assigned ethnic community groups.
Manage any/all airport pickups and initial home visits for new R&P arrivals within assigned ethnic community groups.
Ensure new R&P arrivals within assigned ethnic community groups have access to food and other household items as well as appropriate clothing (seasonal) as needed.
Provide transportation for clients/cases within assigned ethnic community groups to and from scheduled appointments with local service provider; this includes public benefit appointments, health/medical screenings, school enrollments, job interviews etc.
Provide in-depth cultural orientation on required core concepts as needed for new R&P arrivals within assigned ethnic community groups.
Assist program coordination team towards facilitating any/all program referrals, including intensive case management, employment services, English language training, etc.
Ensure clients know and understand agency working hours, thoroughly explaining what they can do if an emergency or serious issue arises when we are not working.
Continue to follow-up with clients on a regular basis to ensure basic needs are being met – enough food, rent money, employment opportunities, immunizations, acculturation, etc.
Manage 90-day R&P program period tracking for each case, required reporting, and case completion/closeout standards of procedures (final check requests, exit interview, exit case budget, any/all signatures needed, etc.)
Track any/all financial expenditures and in-kind donations provided to clients/cases within assigned ethnic community groups; this includes obtaining signatures on receipts / tracking forms.
Work directly with volunteers and interns to provide service opportunities to our clients and enhance the services provided.
Assist program coordination team with other assigned projects/initiatives as needed; for example, donation drives/fundraisers, data collections/filing, etc.
Serve as cultural liaison within assigned ethnic community groups; provide background for program coordination team on cultural norms/practices and required program services/case management for clients/cases; facilitate regular, ongoing communication with agency, clients/cases, and ethnic community.
Maintain regular, ongoing service delivery documentation and corresponding case note activity logs as a part of required case-file documentation for assigned clients/cases, update IRIS case management database accordingly.
Assist program coordinators with applications/forms for public benefits, social security cards, school registration, and other required documentation needed by local service provider referrals.
Assist program coordination team with any/all fund requests related to financial expenditures.

FAQs

What is the primary role of the Case Manager, Reception & Placement?

The primary role of the Case Manager, Reception & Placement is to provide intensive case management and direct services to newly arriving refugee and immigrant clients during their initial 30 to 90-day Reception and Placement program service period.

What are the key responsibilities of the Case Manager in this position?

Key responsibilities include assisting with housing arrangements, maintaining communication with clients, managing airport pickups and home visits, providing access to food and clothing, offering transportation, conducting cultural orientation, and following up to ensure clients' basic needs are met.

What qualifications are required for this position?

The position requires a BA degree or equivalent professional experience, along with three years of previous work experience in refugee or immigrant-related services, or in social services.

Is bilingual ability preferred for this role?

Yes, bilingual ability in the primary caseload language for assigned ethnic community groups (such as Pashto, Dari, Russian, or Ukrainian) is preferred.

What skills are necessary for a successful Case Manager?

Necessary skills include the ability to communicate effectively in a multi-cultural environment, analytical skills, multi-tasking and prioritization abilities, proficiency in Microsoft Office applications, and possession of a valid driver’s license with access to a reliable vehicle.

What benefits does CWS offer to employees in this role?

CWS offers a competitive benefits package that includes a 403 (b) Retirement Plan, medical, dental and vision insurance, generous paid time off, official holidays, sick days, life insurance, disability insurance, employee assistance programs, health savings and flexible spending accounts, and commuter benefits.

Is prior experience with refugees or immigrants required?

Yes, at least three years of previous work experience with refugee or immigrant-related services, or in social services is required for this position.

What is the target client group for the Case Manager?

The target client group consists of newly arrived refugees and immigrants participating in the Reception and Placement program under the U.S. Refugee Admissions Program.

How important is the ability to work in a multicultural environment for this position?

It is very important as the role involves regular communication and interaction with diverse individuals and families from different cultural backgrounds.

Are there opportunities for collaboration with volunteers and interns in this role?

Yes, the Case Manager will work directly with volunteers and interns to enhance the services provided to clients.

Church World Service

Our vision is a world where everyone has food, voice and a safe place to call home.

Government

Industry

501-1000

Employees

1946

Founded Year

Mission & Purpose

Church World Service is a faith-based organization transforming communities around the globe through just and sustainable responses to hunger, poverty, displacement and disaster. CWS was born in 1946 in the aftermath of World War II. Now, more than 75 years later, CWS works across Asia, Africa, Europe and the Middle East, Latin America and the Caribbean and North America to help build a world where everyone has food, a voice and a safe place to call home.