Cast Member - 16 Hours - Christmas Temporary

The Walt Disney Company

3mo ago

Job
Full-time
Entry Level
Customer Relations
Hospitality & Retail
Dublin

AI generated summary

You should have a passion for guest interaction, attention to detail, retail/service experience, flexibility, teamwork skills, good communication, a professional appearance, and be eager to learn.
You will maintain store standards, assist with stock deliveries, engage guests with product knowledge, handle transactions, and support community initiatives while ensuring a positive guest experience.

Requirements

Passion for interacting with Guests of all ages.
Attention to detail and ability to prioritise Guests and tasks.
Retail/service experience in sales preferred but training will be given.
Flexibility to work different day/shifts as needed based on availability given.
Ability to assist with store events which maybe scripted or non scripted.
Ability to understand store commercial targets and daily expectations ie talk ups, go with, basket fill.
Housekeeping to ensure both on stage and back stage the areas are clean and tidy.
Time management and organisational skills.
Success in working in a team environment.
Good communication skills being able to adjust communication to the guest.
Professional appearance.
Ability to learn about the product and the franchise.
Visual merchandising experience (albeit training will be given).
Cash handling and till work/card transitions (albeit training will be given).
Discount eligibility checks and integrity.

Responsibilities

Takes a proactive role in maintaining Disney brand standards.
Maintains a neat and organised Store, on stage and back stage so that product is clearly represented and available for replenishment.
Maintains and participates in producing company visual standards to present an outstanding Store environment.
Ensures that all new product is on stage so that the Guest experiences the most current assortment.
Assists with stock deliveries and replenishment to agreed standards.
Participates in markdowns, event set-up and Stage Sets.
Achieves financial and efficiency goals, as agreed with the management team, through appropriate actions and use of Guest service behaviours.
Sets priorities and handles time effectively and efficiently.
Welcomes every guest with a smile and makes eye contact with them, accompanying them through the sales process.
Performs effective till transactions that enhance the Guest perception and observes all relevant SOPs protecting Company assets including cash handling.
Promotes Guest loyalty by demonstrating detailed product knowledge and providing outstanding guest service.
Provides friendly, accurate and efficient service.
Listens and asks questions to identify and meet Guests’ needs.
Engages Guests at their level allowing them to become a part of the story.
Adapts to changing needs of Guests while maintaining a high level of service.
Learns quickly when facing new obstacles. Uses information to find solutions for Guests and challenges.
Uses creativity, language, store tools and product to bring stories to life.
Performs scripted and non-scripted events for Guests in both one-on-one and group settings.
Follows all safety guidelines.
Demonstrates awareness of and compliance to Company Policies (including Loss Prevention and Health and Safety Procedures) and local employment laws.
Ensures integrity of the brand by maintaining Disney Store standards of grooming guidelines and behaviour.
Participates in Company sponsored events that integrate the Disney brand into the local community (Volunt’EARs).
Supports initiatives that give back and have a positive impact on the internal and external community.
Processes delivery in a fast and accurate manner following all guidelines and achieving process goals.
Ensures accuracy when completing Stock Inventory Counts and tasks.
Additional responsibilities and duties will be assigned based on the needs of the business.

FAQs

What is the duration of this job position?

This position is temporary and specifically for the Christmas period.

How many hours will I be working in this role?

You will be working part-time, specifically 16 hours.

What are the main responsibilities of a Cast Member?

Main responsibilities include engaging Guests in magical experiences, maintaining Disney brand standards, assisting with stock deliveries, and providing exceptional guest service.

Is there a dress code for this position?

Yes, maintaining the integrity of the brand includes adhering to specific grooming guidelines.

Do I need previous retail experience to apply for this position?

While retail or service experience in sales is preferred, training will be provided.

Will I have flexibility in my work schedule?

Yes, candidates must be flexible and available to work different days and shifts based on business needs.

What kind of training will I receive?

Training includes sales techniques, product knowledge, visual merchandising, and cash handling.

Are there perks associated with this job?

Yes, perks include free park entry for you and your family and friends, as well as discounts on designated Disney products.

How does the company support diversity and inclusion?

The Walt Disney Company is committed to forming a diverse workforce that represents various voices, identities, backgrounds, experiences, and perspectives.

Will I be involved in community initiatives?

Yes, Cast Members participate in company-sponsored events that integrate the Disney brand into the local community, as well as initiatives that give back to the community.

The Walt Disney Company

Entertainment & Media

Industry

10,001+

Employees

Mission & Purpose

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started! The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of… What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!