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Casual Sales Assistant - Flannels

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Flannels

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Kingston upon Hull
  • Quick Apply

AI generated summary

  • You need excellent communication skills, a customer focus, energy, confidence, a positive attitude, passion for fashion, a professional manner, trend awareness, and reliability.
  • You will greet customers, assess their needs, recommend products, process transactions, maintain store standards, stay updated on trends, and ensure a high level of customer service at all times.

Requirements

  • Excellent communication skills
  • Able to work effectively within a team environment
  • Customer focused
  • High level of personal energy to drive projects to completion
  • Confident and assertive
  • Positive and enthusiastic with a can do attitude
  • Passion for fashion retail
  • Professional manner
  • Fashion conscious and trend aware
  • Flexible and reliable

Responsibilities

  • To greet customer with a sincere and warm welcome and ensure they are aware you are there to help
  • Ask open questions to find out customers needs
  • To recommend, select and locate the correct merchandise for the customers needs
  • To provide information about in store offers, promotions and store cards
  • To receive and process cash and card transactions
  • Be aware of latest trends and remain fully updated on product knowledge
  • Maintain a customer friendly and customer focused environment at all times.
  • Guarantee a high level of customer service at all times.
  • Educate and guide customers about Flannels, the brands and the product we sell.
  • Offer alternatives and add on sales as and when necessary
  • Ensure store standards are complete and the store is prepared for the next trading day
  • Comply with all Flannels policies and procedures at all times.

FAQs

What is the role of a Casual Sales Assistant at Flannels?

The role involves greeting customers, understanding their needs, recommending products, processing transactions, and providing exceptional customer service in a luxury retail environment.

What are the working hours for this position?

This role has no guaranteed hours of work, and hours can vary from week to week, with the possibility of some weeks having no hours offered.

What skills are required for this position?

Excellent communication skills, ability to work effectively within a team, and a strong customer focus are essential for this role.

Is previous experience in retail required?

While previous experience in retail is beneficial, it is not explicitly stated as a requirement. Enthusiasm for fashion and a willingness to learn are important.

How important is product knowledge for this role?

Product knowledge is crucial, as Sales Assistants are expected to stay updated on the latest trends and educate customers about Flannels, the brands, and the products offered.

What personal qualities are valued in this position?

Qualities such as high energy, confidence, a positive attitude, a passion for fashion retail, professionalism, and reliability are highly valued.

Are there opportunities for career advancement within Flannels?

While the job description does not mention specific opportunities for advancement, Flannels promotes a culture of growth and may offer potential career paths within the company.

What should I expect during the onboarding process?

The onboarding process typically includes training on customer service standards, product knowledge, and Flannels policies and procedures, although specific details are not provided in the description.

Is there a dress code I need to adhere to?

While the job description does not specify a dress code, given the luxury fashion environment, professional and fashion-conscious attire is likely expected.

How do I apply for this position?

Application details are not provided in the job description, but interested candidates should typically visit the Flannels career page or contact their HR department for application instructions.

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Retail & Consumer Goods
Industry
501-1000
Employees
1976
Founded Year

Mission & Purpose

Flannels is a premium retailer offering an extensive range of designer fashion for men, women, and children. They specialise in high-end clothing, footwear, and accessories from iconic brands and emerging designers. Their mission is to provide customers with the latest luxury fashion trends, ensuring a superior shopping experience both in-store and online. Flannels is dedicated to delivering exceptional service and a curated selection of stylish, high-quality products, aiming to make luxury fashion accessible and enjoyable for all.