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Change Manager

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  • Job
    Full-time
    Mid & Senior Level
  • Business, Operations & Strategy
  • London

Requirements

  • You'll be an excellent change manager with the ability to collaborate with cross-functional teams to define project scope, objectives and deliverables, develop and execute project plans, lead readiness and develop mitigation plans
  • Experience within either the energy or telco sector
  • Highly organised with an eye for detail - project planning and reporting will be second nature. Project management training desirable
  • Working knowledge of resource & project management platforms (knowledge of Asana and Miro is a bonus)
  • Comfortable with ambiguity and enjoy working in a fast-paced entrepreneurial culture
  • Results-focused, with the capability to navigate through complexity, with demonstrable experience in problem-solving and creative thinking
  • A strong influencer, who can table challenging conversations, with the ability to remove barriers along the way by gaining clear commitment
  • A clear and concise communicator with high integrity, comfortable engaging cross-functional teams
  • Driven, with strong commercial acumen to make things happen, whilst being conscious of the bigger picture
  • Used to working in a multi-disciplinary environment – working collaboratively with senior management, project leads, product owners and various other departments

Responsibilities

  • Plan and lead the delivery of change projects with a focus on our Telco - Broadband and Mobile businesses / Energy business, making certain that the solutions achieve the right outcome for our business, our customers, our colleagues and our ability to serve
  • You’ll develop and execute cohesive change communication and engagement plans aligned with key business initiatives, ensuring consistent and effective messaging and develop and execute learning initiatives that will support with the launch of change projects
  • You will deliver change to drive adoption, minimise resistance, and maximise employee engagement throughout the change journey.
  • Ensure risk and control stakeholders are engaged with changes being delivered and are providing approvals and endorsement where required
  • You’ll plan, and deliver all change to time, cost and quality
  • You’ll foster a culture of change resilience across the Operations function.
  • You will also support the coordination of ‘business as usual’ initiatives (e.g. price increase notifications / T&C changes) to ensure a seamless experience for customers and colleagues
  • You will have the opportunity to have your own point of view and will be able to share it in the right forums
  • You will have the ability to work across multiple teams and multiple levels of the organisation with ease
  • Drive consistency of approach across projects; using efficient and effective tools and documents, embedding retro’s and lessons learned
  • Develop and manage comprehensive data capture, analysis, and reporting systems for insightful, trends and status reports
  • Provide regular project status reports and proactively identify, track, mitigate and manage project risks and ensuring timely resolution escalation through change governance
  • Establish strong relationships, communicating effectively across a wide range of cross-functional geographically distributed stakeholders, and vendors

FAQs

What are the main responsibilities of a Change Manager in this role?

The main responsibilities of a Change Manager in this role include leading and managing change projects across Operations, ensuring seamless deployment of changes, supporting change drivers with delivery plans, collaborating with cross-functional teams, and actively participating in project execution when needed.

Who does the Change Manager report to in this position?

The Change Manager in this role reports to the Operational Change Manager as part of the Change & Communications Team.

What skills and qualities are important for a successful Change Manager in this role?

A successful Change Manager in this role should possess strong project management skills, the ability to collaborate effectively with cross-functional teams, strong communication skills, the ability to manage change initiatives from start to finish, and a proactive approach to problem-solving.

What is the main focus of the Change Manager in this role?

The main focus of the Change Manager in this role is to ensure that change deployments across Operations are seamless and that change drivers are effectively supported with delivery plans. The Change Manager plays a pivotal role in supporting change programs across the business.

The UK’s only genuine, multiservice utility provider trusted by over 800,000 customers across the UK.

Energy
Industry
1001-5000
Employees
1997
Founded Year

Mission & Purpose

We’re a rapidly growing business but one thing that’s never changed is our commitment to always keep things human. From a pub in Henley back in ‘96, to an award-winning, FTSE 250 business – we’ve come a long way. For the last 25 years we’ve been helping people spend more time doing the things that really matter by taking care of the fiddly bits – like utilities. We take pride in delivering a product that is simple yet powerful, all with a personal touch. We’ve been on quite the journey. And it’s only just begun.