FAQs
What is the primary responsibility of the Counter Manager at Charlotte Tilbury, Holt Renfrew Bloor Street?
The primary responsibility of the Counter Manager is to ensure the effective and efficient operations of the Charlotte Tilbury brand, maximizing top-line sales potential while providing superior customer service.
What qualities should a successful Counter Manager demonstrate?
A successful Counter Manager should embody the 5 P’s: Professional, Proactive, Passionate, Prescriptive, and Potential.
What are the key performance indicators (KPIs) that the Counter Manager must focus on?
The Counter Manager must focus on KPIs such as Average Unit Sales (AUS) and Items Per Transaction (IPT) to drive financial results in store.
How does the Counter Manager ensure high standards of customer service?
The Counter Manager ensures high standards of customer service by managing customer queries effectively, building partnerships for continuous team training, and extending exceptional service beyond the in-store experience.
What responsibilities does the Counter Manager have regarding team management?
The Counter Manager is responsible for anticipating staffing needs, determining individual and team sales targets, promoting a positive team environment, and recognizing staff performance.
What operational duties are included in the Counter Manager's role?
The Counter Manager's operational duties include ensuring the counter is ‘customer ready,’ maintaining inventory levels, controlling store expenses, implementing visual merchandising, and addressing operational issues promptly.
What experience is required to apply for the Counter Manager position?
To apply for the Counter Manager position, candidates should have at least 2 years of management experience, 1 year of makeup artistry experience, and 2 years of retail experience.
How does the Counter Manager build relationships within the store?
The Counter Manager builds relationships by establishing a cooperative partnership with the store retail operations team and suggesting collaborative opportunities to drive sales.
What is the significance of maintaining counter hygiene standards?
Maintaining counter hygiene standards is crucial for creating a positive shopping environment and ensuring customer confidence in the cleanliness and professionalism of the brand.
What role does visual merchandising play in the Counter Manager's responsibilities?
Visual merchandising plays an essential role as the Counter Manager is responsible for implementing new launch displays and ensuring that merchandising aligns with marketing directives.
In what ways should the Counter Manager promote the Tilbury Touch?
The Counter Manager should promote the Tilbury Touch by leading by example in delivering exceptional customer service and encouraging the team to adopt this approach with customers.