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Chef de Rang - Breakfast

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Mandarin Oriental Hotel Group

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You should have a high school diploma, 2+ years as a senior waiter/chef de rang, hospitality experience, strong communication skills, and basic computer skills.
  • You will provide attentive breakfast service, anticipate guest needs, maintain menu knowledge, manage orders, upsell, ensure dish presentation, and create memorable experiences for guests.

Requirements

  • High School qualification or equivalent is preferred.
  • Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
  • Experience in a high-volume restaurant with highest levels of service and/or luxury hotel experience preferred.
  • Minimum 2 years’ experience working as senior waiter / chef de rang.
  • Familiar with restaurant point of sales and cashiering procedures is preferred.
  • Basic computer skills including MS Office is preferred.
  • Excellent verbal and written communication skills in English.
  • Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues
  • Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.

Responsibilities

  • Will be responsible for holding a section in the restaurant.
  • Provide attentive service to guests during breakfast ensuring their needs are met with professionalism and grace
  • Anticipate guest preferences and respond to requests promptly to enhance their dining experience.
  • Maintain comprehensive knowledge of the breakfast menu, including items, ingredients, and preparation methods.
  • Offer detailed explanations and recommendations to guests to enhance their dining experience.
  • Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies.
  • Be able to operate the required steps on the POS - point of sales system in order to process food and beverage orders.
  • Be able to deliver service by understanding the guest requirements.
  • Properly upsell services and products to our guests at all times, enhancing service and generating increased revenue.
  • Perform any tasks relating to billing according to hotel standards and cashiering policies.
  • Ensure all dishes are presented in compliance with hotel standards and food & beverage specifications.
  • Support as required other outlets as assigned by the Restaurant/ Outlet Manager.
  • Create WOW moments to surprise and delight guests in the Restaurant
  • Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs).

FAQs

What is the main responsibility of a Chef de Rang at Mandarin Oriental Downtown, Dubai?

The main responsibility of a Chef de Rang is to oversee a designated section of the restaurant, ensuring that guests receive exceptional service and that every detail of their dining experience meets the hotel's high standards of luxury and service.

What is the required experience for this position?

A minimum of 2 years’ experience working as a senior waiter or chef de rang in a high-volume restaurant or luxury hotel is preferred.

Is prior knowledge of the breakfast menu necessary for this role?

Yes, a comprehensive knowledge of the breakfast menu, including items, ingredients, and preparation methods, is essential for providing attentive service to guests.

What skills are preferred for a Chef de Rang position?

Preferred skills include familiarity with restaurant point of sales and cashiering procedures, basic computer skills including MS Office, and excellent verbal and written communication skills in English.

How important are customer satisfaction and guest interaction in this role?

Customer satisfaction and effective guest interaction are extremely important, as the Chef de Rang is responsible for ensuring a pleasant dining experience from arrival to departure in accordance with MOHG Legendary Quality Experiences (LQEs).

Will I need to handle billing and payments as a Chef de Rang?

Yes, you will be required to perform tasks related to billing according to hotel standards and cashiering policies.

Is previous luxury hotel experience preferred for this role?

Yes, experience in a luxury hotel or a restaurant with high service levels is preferred.

What qualifications are recommended for applying to this position?

A high school qualification or equivalent is preferred, as well as a degree or Higher National Diploma in Hospitality/Hotel/Business Management.

What qualities should a Chef de Rang possess?

A Chef de Rang should possess strong interpersonal and communication skills, exceptional organizational skills, attention to detail, and the ability to multitask and prioritize in a fast-paced environment.

Will I be required to upsell services and products?

Yes, properly upselling services and products to guests is an important aspect of the role, aimed at enhancing service and generating increased revenue.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.