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Chef de Rang - In Room Dining

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Mandarin Oriental Hotel Group

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You should have a high school diploma, 2+ years in a senior waiter role, hospitality education preferred, excellent English communication, and strong organizational skills.
  • You will provide exceptional in-room dining service, anticipate guest needs, manage orders on the POS, upsell products, ensure presentation standards, and create memorable experiences for guests.

Requirements

  • High School qualification or equivalent is preferred.
  • Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
  • Experience in a high-volume restaurant with highest levels of service and/or luxury hotel experience preferred.
  • Minimum 2 years’ experience working as senior waiter / chef de rang.
  • Familiar with restaurant point of sales and cashiering procedures is preferred.
  • Basic computer skills including MS Office is preferred.
  • Excellent verbal and written communication skills in English.
  • Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues.
  • Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.

Responsibilities

  • Provide exceptional and personalized service to guests, ensuring their needs and preferences are met with professionalism and grace.
  • Anticipate guest preferences and respond to requests promptly to enhance their dining experience.
  • Maintain thorough understanding of the in-room dining menu, including dishes, ingredients and preparation methods.
  • Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies.
  • Be able to operate the required steps on the POS - point of sales system in order to process food and beverage orders.
  • Be able to deliver service by understanding the guest requirements.
  • Properly upsell services and products to our guests at all times, enhancing service and generating increased revenue.
  • Perform any tasks relating to billing according to hotel standards and cashiering policies.
  • Ensure all dishes are presented in compliance with hotel standards and food & beverage specifications.
  • Support as required other outlets as assigned by the Restaurant/ Outlet Manager.
  • Create WOW moments to surprise and delight guests in the Restaurant.
  • Ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences (LQEs).

FAQs

What is the main responsibility of a Chef de Rang in In-Room Dining?

The main responsibility of a Chef de Rang in In-Room Dining is to oversee the in-room dining experience, ensuring that every guest receives exceptional service while managing the delivery of food and beverages and coordinating with kitchen and housekeeping staff.

What qualifications are preferred for this position?

Preferred qualifications include a High School qualification or equivalent, a Degree or Higher National Diploma in Hospitality/Hotel/Business Management, and experience in a high-volume restaurant or luxury hotel setting.

How much experience is required for this role?

A minimum of 2 years’ experience working as a senior waiter or Chef de Rang is required for this role.

What skills are essential for the Chef de Rang position?

Essential skills include excellent verbal and written communication skills in English, strong interpersonal skills, exceptional organizational abilities, attention to detail, and the capability to multitask and prioritize in a fast-paced environment.

Is knowledge of point of sales systems important for this role?

Yes, familiarity with restaurant point of sales systems and cashiering procedures is preferred for this role.

How does this position contribute to guest satisfaction?

This position contributes to guest satisfaction by providing exceptional and personalized service, anticipating guest preferences, and creating memorable dining experiences within the comfort of their rooms.

Do I need to know how to handle billing procedures?

Yes, it is important to perform tasks relating to billing according to hotel standards and cashiering policies.

Is previous experience in luxury service environments beneficial?

Yes, previous experience in a high-volume restaurant with the highest levels of service and/or luxury hotel experience is preferred.

Are there opportunities to support other outlets as well?

Yes, the Chef de Rang may support other outlets as assigned by the Restaurant/Outlet Manager.

What is a 'WOW moment' in the context of this role?

A 'WOW moment' refers to the effort to surprise and delight guests during their dining experience, enhancing overall satisfaction.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.