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Chef de Rang - Lobby Lounge

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Mandarin Oriental Hotel Group

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You should have a high school diploma, 2+ years as a senior waiter, luxury hotel experience, and strong communication skills. Familiarity with POS, basic computer skills, and attention to detail are essential.
  • You will enhance guest experiences through personalized service, menu knowledge, upselling, and billing tasks, while ensuring satisfaction and compliance with quality standards.

Requirements

  • High School qualification or equivalent is preferred.
  • Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
  • Experience in a high-volume restaurant with highest levels of service and/or luxury hotel experience preferred.
  • Minimum 2 years’ experience working as senior waiter / chef de rang.
  • Familiar with restaurant point of sales and cashiering procedures is preferred.
  • Basic computer skills including MS Office is preferred.
  • Excellent verbal and written communication skills in English.
  • Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues.
  • Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.

Responsibilities

  • Will be responsible for holding a section in the restaurant.
  • Deliver outstanding and personalized service to guests in the Lobby Lounge, ensuring their needs are met with professionalism and a welcoming demeanor. Offer recommendations on menu items and beverages and assist with special requests.
  • Anticipate guest preferences and respond to requests promptly to enhance their dining experience.
  • Maintain comprehensive knowledge of the lounge's menu, including beverages, light meals and/or desserts. Be able to provide detailed explanation and suggestions to enhance guest experience.
  • Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies.
  • Be able to operate the required steps on the POS - point of sales system in order to process food and beverage orders.
  • Be able to deliver service by understanding the guest requirements.
  • Properly upsell services and products to our guests at all times, enhancing service and generating increased revenue.
  • Perform any tasks relating to billing according to hotel standards and cashiering policies.
  • Ensure all dishes are presented in compliance with hotel standards and food & beverage specifications.
  • Support as required other outlets as assigned by the Restaurant/ Outlet Manager.
  • Create WOW moments to surprise and delight guests in the Restaurant.
  • Ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences (LQEs).

FAQs

What is the main responsibility of the Chef de Rang in the Lobby Lounge?

The main responsibility of the Chef de Rang is to deliver a superior dining experience by overseeing a designated section of the restaurant, ensuring guests receive exceptional service and that every detail of their dining experience meets high standards of luxury and service.

What qualifications are preferred for this position?

A high school qualification or equivalent is preferred, along with a degree or Higher National Diploma in Hospitality/Hotel/Business Management.

How much experience is required for this role?

A minimum of 2 years’ experience working as a senior waiter or chef de rang is required.

What specific skills are beneficial for a Chef de Rang?

Beneficial skills include strong interpersonal and communication skills, exceptional organizational skills, attention to detail, the ability to multitask in a fast-paced environment, and basic computer skills including MS Office.

Is knowledge of restaurant point of sales systems required?

Familiarity with restaurant point of sales and cashiering procedures is preferred for this position.

What are the key aspects of service that the Chef de Rang should focus on?

The Chef de Rang should focus on delivering outstanding and personalized service, anticipating guest preferences, upselling services and products, and ensuring customer satisfaction throughout the dining experience.

Are there opportunities for advancement within the restaurant?

Yes, there are opportunities for advancement within the restaurant, especially for those demonstrating exceptional service and leadership skills.

What should a candidate be able to do regarding the menu?

A candidate should maintain comprehensive knowledge of the lounge's menu, including beverages, light meals, and desserts, and be able to provide detailed explanations and suggestions to enhance the guest experience.

Can the Chef de Rang create unique experiences for guests?

Yes, the Chef de Rang is encouraged to create WOW moments to surprise and delight guests, contributing to their overall satisfaction.

How does the Chef de Rang handle special requests or dietary restrictions?

The Chef de Rang is responsible for ensuring that management and kitchen colleagues are informed of any special guest preferences or allergies to accommodate their needs effectively.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.